How should waiters do a good job of welcoming guests?

How should waiters do a good job of welcoming guests?

As the saying goes, "welcome three steps, send seven steps." In the service etiquette of restaurants, many waiters are mostly enthusiastic and grand when greeting guests, but they often ignore the farewell ceremony, which will give people a feeling of "leaving tea cool" and will inevitably arouse guests' resentment. Below I have sorted out the details of how the waiter can do a good job of welcoming guests, hoping to help you!

First of all, welcome the guests' etiquette.

When entertaining guests, the waiter is required to behave in a standardized manner, use polite language and understand the etiquette involved in welcoming, guiding, waiting and taking a seat. The impression a restaurant gives guests often begins with reception, so waiters should have a thorough understanding of reception etiquette, especially welcome etiquette.

1, welcome etiquette

Greeters usually wear cheongsam, diagonal ribbon and light makeup, and can't wear accessories. Stand up five minutes before eating, and prepare to slide the door to welcome guests. You should be focused, quick-thinking, and always pay attention to passing guests. When guests approach the restaurant about 1 or 5 meters away, they should greet them warmly with a smile.

2. Greeting etiquette

If male and female guests come in together, the female guests should be greeted first, and then the male guests. Ask the guests if they have a reservation and check the number of people.

3, restaurant welcome etiquette

After the guest entered the door, he immediately greeted him and said with a smile, "Hello, madam (sir)!" " Or "Good evening!" "Excuse me, do you have a reservation?" "Excuse me, how many people are there?"

Step 4 introduce etiquette

Walk in front of the guests with a clean menu and wine list and bring them to the table. When introducing guests, you should say "please follow me", "this way" and "inside", and guide the guests to the appropriate position or enter the private room with gestures.

Step 5 wait for etiquette

If the table is full or guests need to get together, please wait on the sofa first. Generally, tables are not arranged to avoid embarrassing guests.

6, etiquette in place

(1) When you meet an important guest, you can be guided to a better window seat or a private seat in the restaurant to show your respect and respect.

(2) When a couple or lovers arrive, they can be led to a quiet table in the corner of the restaurant to sit down, which is convenient for whispering.

(3) When you see a lady with gorgeous clothes, fashionable clothes and beautiful appearance, you can lead her to a conspicuous central position that many guests can see, which can not only meet the psychological needs of these guests, but also add a luxurious atmosphere to the restaurant.

(4) Arrange the banquet guests to the big dinner table in the middle,

(5) For guests with children, try to choose corners where children are not easy to run around. Old and frail guests should be arranged as close as possible to the entrance for easy access.

(6) When the whole family or many relatives and friends come to dinner, they can be led to the inside of the restaurant or a private room, which is convenient for them to have a meal with peace of mind and does not affect other guests' meals to show politeness.

(7) The location near the entrance and exit of the kitchen is not welcome. During the peak meal, you should say a few more polite words to the guests arranged here to express your concern and apology.

(8) The specific way to give a seat to a guest is to pull out the chair with both hands, with your right foot in front and your knees against the back of the chair. When a guest sits down with his legs bent, he will push the chair forward.

Second, the etiquette in Fujian

Farewell is the last procedure of guest reception service. The courtesy and order of seeing guests off can be icing on the cake; If not, it is also possible to lose a bamboo shoot, and all previous efforts will be wasted.

1, specification

The specifications of seeing off guests should be roughly the same as those of welcoming guests, but the host is just the opposite of welcoming guests, who are the host (waiter) in front and the guests behind; Seeing the guests off is that the guests are in front and the host (waiter) is behind.

2. Preventive measures

When seeing off guests, restaurant waiters should pay attention to the following points:

(1) Don't rush the guests when they don't want to leave, and don't make the wrong move to urge them to leave.

(2) Before the guests leave, if you want to pack the rest of the food, you should serve it actively and never underestimate it.

(3) When guests get up and leave after checking out, they should take the initiative to open their seats and politely ask if they are full.

(4) Help guests put on their coats and take things, and remind them not to forget things.

(5) Thank the guests politely and welcome them to come again.

(6) Smile and watch the guests leave, or accompany them to the restaurant door.

(7) The usher should politely send the guests away and welcome them to come again.