What do the "three languages" and "five tones" of service staff refer to?

The three languages ??used by service staff refer to: honorific, thank you, and apology. The six tones are as follows:

1. There are welcome sounds when guests come. For example, "Welcome" is the first content to improve the guest's favorable impression of the overall service.

2. Questions and answers. When guests encounter problems, service staff cannot slack off and answer questions patiently.

3. Serve customers with a salutation. Address the other person appropriately according to his or her age, such as calling an elderly person "old man" etc.

4. Apologize for disturbing guests. When service staff cause inconvenience to customers, they should apologize softly.

5. Please thank the guests. If the service staff needs help from the customer, they should give a thank you reply.

6. There is a farewell sound when guests leave the hotel. For example, "Welcome to visit next time", etc., reflect the service attitude.

Extended information:

The classification of service personnel is as follows:

1. Hotel category;

2. Catering category

3. Entertainment category;

4. Market category;

5. Business category;

6. People's livelihood category;

7. In addition, in fact, everyone is a waiter in daily life, but they serve different objects and in different ways.

Waiters also need to be in good health, good appearance, honest and hard-working; fluent in Mandarin, good at communication, and approachable; hard-working, motivated, practical, and obedient to company management.

Reference: Waiter-Baidu Encyclopedia