What should I do if I eat something unclean in the restaurant?

The clearer the mobile phone that can take pictures, the better the Internet access.

More than one witness can testify.

Methods/steps

1

Once you find something unclean in the dish, don't say anything, just pick up your mobile phone and take a close-up of the foreign object, and then take a few more pictures of the store environment. It's okay to try to take the store name and trademark into the camera.

2

In order to avoid being caught by the other party, it is the most extreme situation to forcibly delete the photo evidence when mediating with the savage shop. To be on the safe side, you'd better upload the photos to Weibo.

three

Be sure to keep the evidence of on-site tableware, and don't let the store dump it or replace it.

four

Turn on the recording function of the mobile phone and call the person in charge of the store. Pay attention to call the person in charge. Calling the waiter can't make a decision. Let them give a reasonable explanation first, and let them take the initiative to show the compensation plan. First of all, you need to know three possible situations:

First, if the food is not finished, then the store will generally propose to change a new plate for the customer;

The second kind, which has been eaten, will have a discount, generally about 20% off;

Third, whether you ate or not, the store refused to admit that the foreign object was theirs, refused to do anything, and showed suspicion that you put it in yourself. This situation goes directly to step 6, and continuing to argue with the store will only intensify contradictions and even lead to physical conflicts.

five

According to the Food Safety Law, in principle, you can get 10 times compensation for eating unclean food in restaurants, but it is difficult to ask the store to pay 10 times the price of vegetables, but it is reasonable to ask for exemption from all dining expenses, and you can ask the store to take responsibility for your physical condition. If the health supervisor or the Food and Drug Administration finds the deteriorated dishes on the spot, they will be able to revoke the hotel's health business license. With a criminal record, it is difficult for them to continue cooking.

After understanding the above legal provisions, if you still think that the solutions provided by the first and second stores are acceptable, then you can choose to voluntarily give up your legitimate rights and interests, so you don't have to take the following actions.

six

In the third case of the fourth step, you need to make a solemn statement with the store first. If the other party does not provide specific solutions, it will take rights protection actions and immediately complain to the Consumer Council and the Health Supervision Office. If the store still doesn't care, you can call the Consumer Council directly (123 15) to complain and ask someone to come and collect evidence. (In addition, if you are not satisfied with the store's solutions in the first and second cases in Step 4, you can also adopt the same strategy. )

The telephone numbers of health supervision offices vary from place to place. You can call the national directory number 1 14 for consultation. Remember to dial 123 15 first. It is generally useless to call the police. Food hygiene is not their responsibility. Even if people come, they are generally unwilling to deal with it unless the store is rough with you.

seven

As the materials such as photos and conversation recordings are fully prepared in advance, the personnel of relevant departments will provide the evidence materials to the forensics personnel after they arrive, and tell the real situation. At this time, even if the store wants to do nothing, it must provide you with reasonable compensation and apology, and the health department will punish or even suspend business according to Article 9, paragraph 1 and Article 39 of the Health Law (refer to the following "Precautions").

end

Matters needing attention

Article 9 of the Food Hygiene Law prohibits the production and marketing of the following foods: (1) those that are spoiled, rancid, moldy, insect-borne, unclean, mixed with foreign substances or have other abnormal sensory properties, which may be harmful to human health;

Article 39 Whoever, in violation of the provisions of this Law, produces or markets food that does not meet the hygiene standards, causing food poisoning accidents or other food-borne diseases, shall be ordered to stop production and marketing, destroy the food that causes food poisoning or other food-borne diseases, confiscate the illegal income, and impose a fine of not less than one time but not more than five times the illegal income; If there is no illegal income, a fine of 1000 yuan and 50,000 yuan shall be imposed. Anyone who, in violation of the provisions of this Law, produces or markets food that does not meet the hygiene standards, causing serious food poisoning accidents or other serious food-borne diseases, and causing serious harm to human health, or adulterates toxic and harmful non-food raw materials in the food produced or marketed, shall be investigated for criminal responsibility according to law.

One of the acts listed in this article shall revoke the hygiene license.