Can I get a refund when I check in and check out?

Check-out refund after check-in is as follows:

1, check-out after hotel check-in is usually not a full refund; Pay the appropriate fee when checking out;

2. Check-out of special rooms should be negotiated with the hotel;

3. Rooms booked online are generally non-refundable;

4. The small hotel may refund the room rate for one day;

5. Some hotel chains may be refunded, and the refund procedures shall be handled according to the hotel policy;

6. If you don't check in after opening the room, you can get a refund, but you need to provide relevant evidence.

Hotel's refund policy:

1, refund time: generally within 7- 15 working days after check-out, the specific time depends on the hotel policy and payment method;

2. Refund amount: In general, if you meet the hotel's reservation and cancellation policy, you can get a full refund; Violation of the policy may deduct some fees or not refund;

3. Cancel the reservation: If you cancel the reservation in advance, you need to determine whether you can get a refund and the amount of the refund according to the hotel's cancellation policy;

4. Non-reservation factors: In case of force majeure, some hotels may provide refund or rescheduling services;

5. Impact of payment methods: Different payment methods, such as credit card, debit card or third-party payment platform, may lead to different time for refund to arrive.

To sum up, there are various refunds for hotel check-out, which are usually not full. Special rooms need to be negotiated, and it is difficult to book a refund online. Small hotels may refund one day's fee, and chain hotels may partially refund it and must handle it according to the policy. Those who have not checked in can return it, but they must have proof.

Legal basis:

Industry Standard for Tourist Hotels in China

Article 4

The hotel should fulfill the accommodation contract with the guests. If the hotel cannot perform the accommodation contract due to force majeure, either party shall notify the other party in time. Unless otherwise agreed by both parties, it shall be handled as agreed.

Article 5

If the hotel is overbooked, so that the reserved guests cannot stay, the hotel should take the initiative to arrange for the guests to stay in local hotels of the same grade or higher, and the relevant expenses incurred shall be borne by the hotel.

Article 9

The hotel should put the room rate table in a prominent position at the main service desk for guests' reference. If the hotel offers discounts to its guests, a written agreement should be signed.

Article 10

The hotel should clearly indicate the room price and settlement method of accommodation time in a prominent position in the lobby, or confirm that the above information has been informed to the guests in an appropriate way.

Article 11

According to the regulations of the state, if a hotel charges room, catering, laundry, telephone and other service fees, it shall clearly mark the price on the room rate table or related service price list.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 5

The state protects the legitimate rights and interests of consumers from infringement. The state takes measures to ensure that consumers exercise their rights according to law and safeguard their legitimate rights and interests. The state advocates civilized, healthy, resource-saving and environment-friendly consumption patterns and opposes waste.