What is the content of hotel front desk training?

Hotel front desk training has a lot of content, as detailed below.

The training time and content include: 1. Explanation of hotel professional ethics. 2. Appearance and etiquette are required for the position. 3. Understand the disciplinary penalties for hotel employees. 4. How to enter and exit the hotel correctly.

The hotel front desk needs to understand the job responsibilities of the front desk and the job responsibilities of the front desk receptionist. Understand and memorize room prices and various discounts, offers and discount privileges. Be familiar with various notices, reports, forms and record books at the front desk. Memorize the list of major units and business rooms. Memorize various business terms, system codes, and payment methods. Understand the facilities and equipment provided at the front desk and the instructions and methods for their use.

When guests come to the front desk of the hotel, they will greet guests with a smile and inquire about the room type they want. They will report the price of the specified room type to the guest. If there is an agreement with the unit, they can check the negotiated price of the unit on the computer. After the business is settled, the check-in notice will be written, the room card will be made, the deposit will be collected, and after the formalities are completed, the room number will be given to the room cardholder.

Nowadays, many hotel switchboards and receptions are combined, so you often have to answer the phone. For example, if the guests have any inquiries or needs, you must convey them to the waiter in a timely manner. There are also outside inquiries asking about room type, price, address, etc.