How to strengthen the communication between housekeeping department and front office department

If the hotel has a clear division of labor, the people in the front desk contact customers and the housekeeping department serves customers.

Then the front office works in the front row and the guest room works in the back row.

If you are the manager who arranges their work, then you should appoint the main leaders of the two departments, or the foreman to communicate directly.

If you are an employee of the front office, when communicating with the housekeeping department, always keep the contact information of the person in charge on duty that day. When communicating, you should judge the importance of your work and what kind of support you need from the housekeeping department, because every department is very busy.

The key point is that the front desk must first do a good job of serving customers first. Even if the housekeeping department can't keep up, the front office should be responsible for the enterprise and try to deal with it first.

External communication is always higher than internal communication.