Girls give bad reviews to hotels and are threatened with harassment. Is the hotel suicide or self-help?

In doing so, the hotel seems to be saving itself, but it is actually committing suicide. The hotel's behavior is obviously a dead end. Customers give bad reviews, and the high probability is that there are problems in the hotel itself, which leads to customer dissatisfaction. Now the hotel doesn't want to correct it. Instead, it threatens customers to delete bad reviews by illegal means such as telephone harassment, WeChat intimidation and privacy disclosure. This is not the right thing to do at all!

Hotels not only let people know that their service is not good, but also bully customers. They not only refuse to accept criticism of bad reviews, but also harass and threaten customers in various ways to cover up the hotel's shortcomings. Now, after the news media reports, everyone knows the notoriety of the hotel, and everyone will definitely not stay in this hotel in the future.

If the hotel facilities are not good, or the service is not good, consumers have the right to give bad reviews. This is clearly stipulated in the E-commerce Law implemented last year. Faced with such a situation, if the hotel communicates well with customers and calms their inner unhappiness, customers will understand and understand the difficulties of the hotel and even cancel the bad reviews.

The communication between the hotel and Ms. Hangzhou Mi is estimated to be no better. From Ms. Mi's description, the screenshot of Ms. Mi's WeChat conversation, and the conversation between hotel staff and reporters, we can know that the hotel staff is very bad and excessive. Miss Mi herself is in a bad mood and dissatisfied with the hotel. Now the hotel staff are coming back to abuse each other, and everyone can't swallow this tone.

It is estimated that the hotel (at least the staff who communicate with Miss Mi) doesn't know anything about customer emotion management. As a large hotel chain, it is really unprofessional not to know how to manage customers' emotions. If you understand, let these staff work without training and assessment, then it also shows that the management of the hotel is not in place.

Customer emotion management has always been the most important part of the hotel. The hotel is obviously not well run. If handled properly, such a thing would never have happened. Now it is a lose-lose situation. The notoriety of the hotel spread everywhere on the Internet. On the other hand, Ms. Mi feels scared and uneasy.

Now Ms. Mi is really upset. Before, the hotel kept calling her and asked to delete the bad reviews. Because there were too many telephones, Ms. Mi had to hack some numbers. In the case of telephone communication failure, the hotel added Ms. Mi's WeChat to communicate with Ms. Mi through WeChat. Unfortunately, behind polite words, there are deep threats and intimidation.

In WeChat, the other party said that she could come to Hangzhou to invite Ms. Mi to dinner, or even invite Ms. Mi to eat in Ms. Mi's hometown of Huaihua. They also said that they have colleagues who are close to Ms. Mi's hometown. Seeing these words, Ms. Mi was terrified and thought that the other party was implying that if Ms. Mi did not delete the bad reviews, she would reveal her privacy.

This practice of the hotel made Ms. Mi even more afraid and had to find media exposure to protect herself. The reporter contacted the hotel staff, and the other party was very arrogant, saying that she could provide a lot of privacy about Ms. Mi, such as how much money she had, and who opened the room, such as whether to let her husband know and so on.

Seeing this, I can only think that the hotel's series of actions are suicide. Anything illegal can be said so confidently and naturally. How dare customers stay in such a hotel? The hotel's practice is obviously to kick the guests out. In fact, instead of obsessing over this matter, the hotel might as well rectify and improve its service level. This is the way to save yourself.