A hotel in Zhuhai refused to let blind people bring guide dogs to stay. What's the negative impact on the hotel?

On September 26th, a visually impaired person broke the news that Zhuhai Chimelong Penguin Hotel refused to allow blind people to bring guide dogs into the hotel. Mr. Yang said that when communicating with the person in charge of the hotel, he made it clear to the other party that the relevant laws in China allow working dogs to enter and leave public places. However, the hotel manager said that Zhuhai has no relevant regulations and still refuses to be accompanied by guide dogs. Mr. Yang turned to check out, but the hotel manager said that he would deduct the corresponding room rate. The two sides could not reach an agreement, and Mr. Yang finally chose to call the police. With the help of the police, Mr. Yang got a full refund, and the hotel apologized to Mr. Yang for this matter, and invited Mr. Yang to check in with his guide dog after rectification.

Internet public opinion has brought many irreversible negative effects to hotels. Under public opinion, the reputation of the hotel is the biggest loss, followed by the loss of tourists and economy. Disabled people need the attention and care of the whole society. Guide dogs appear in hotels as working dogs. The staff not only did not help the blind, but even questioned the check-in of guide dogs, which shows that the hotel staff did have problems. No one can stand such a service attitude.

Why is the hotel the biggest loss of reputation? In today's society, honesty and credibility are the most important for businesses and transactions. I believe many tourists will avoid a service black spot, resulting in fewer tourists and uneconomical hotels. This incident taught us that guide dogs have the right to go in and out of public places when they are working dogs. If you see guide dogs in various scenic spots in the future, don't make a fuss, and don't rush to disturb them, because they are finishing their work.

The exposure at this time also reminds major hotels that when providing services for the disabled, they must provide special services in accordance with relevant state regulations, and at the same time, relevant training should be given to front-line receptionists. I hope things like Zhuhai Changlong Hotel will not happen again.