Traditional Culture Encyclopedia - Hotel franchise - A hotel in Zhuhai refused to let blind people bring guide dogs to stay. What's the negative impact on the hotel?
A hotel in Zhuhai refused to let blind people bring guide dogs to stay. What's the negative impact on the hotel?
Internet public opinion has brought many irreversible negative effects to hotels. Under public opinion, the reputation of the hotel is the biggest loss, followed by the loss of tourists and economy. Disabled people need the attention and care of the whole society. Guide dogs appear in hotels as working dogs. The staff not only did not help the blind, but even questioned the check-in of guide dogs, which shows that the hotel staff did have problems. No one can stand such a service attitude.
Why is the hotel the biggest loss of reputation? In today's society, honesty and credibility are the most important for businesses and transactions. I believe many tourists will avoid a service black spot, resulting in fewer tourists and uneconomical hotels. This incident taught us that guide dogs have the right to go in and out of public places when they are working dogs. If you see guide dogs in various scenic spots in the future, don't make a fuss, and don't rush to disturb them, because they are finishing their work.
The exposure at this time also reminds major hotels that when providing services for the disabled, they must provide special services in accordance with relevant state regulations, and at the same time, relevant training should be given to front-line receptionists. I hope things like Zhuhai Changlong Hotel will not happen again.
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