Shangri-La's most important core values

The concept of Shangri-La hotel management is "providing Asian-style reception by considerate staff". As the name implies, it refers to providing thoughtful and high-quality services with oriental cultural style for guests. Including five core values: respect, gentleness and humility, sincerity and simplicity, helping others and being polite to others. On this basis, Shangri-La put forward the following eight guiding principles: First, we will show sincerity and consideration in all relationships;

Secondly, we will provide as many services as possible in every contact with customers;

Third, we will maintain the consistency of services;

Fourth, we ensure that our service process can make customers feel friendly and employees feel relaxed;

Fifth, I hope that every senior manager will contact customers as much as possible;

Sixth, we ensure that the decision-making point is at the scene of contact with customers;

Seventh, we will create a personal environment for our employees.