What is your basic handling method when the hotel promises to the guests but fails to deliver them?

When a hotel promises its guests but fails to deliver, we should take the following basic measures:

1, timely communication: timely and effective communication with guests, telling the reasons, apologizing and seeking solutions.

2. Fulfill the promise: If the guest has a clear promise for a certain service, the hotel should try its best to fulfill the promise or provide a reasonable compensation plan according to the actual situation.

3. Negotiation solution: negotiate with the guests to find the best solution and achieve satisfactory results for both parties.

4. Appeal to the superior: If necessary, you can appeal to the superior leader to get more support and help.

5. Timely summary: summarize the reasons for failing to fulfill the promise, and formulate corresponding better service measures in time to prevent similar problems from happening again. In short, when the hotel can't fulfill its promise, it should communicate in time, try its best to compensate the guests and make up for their losses. At the same time, we need to reflect on the causes of the problems and make timely improvements to improve service quality and customer satisfaction.