How to book a hotel when a family of three goes out to play?

How to book a hotel when an adult family of three goes out to play? Recently, some netizens posted that she and her parents went to Beijing to play and booked a standard room in a hotel in Dongcheng District through the Internet. However, when the hotel checked in, the front desk of the hotel said that a family of three could not live in the same standard room, and it was also said that this was the industry rule. It is said that the three people living in the standard room belong to the excess, and there will be punishment if they are found out.

How to treat this matter from a legal point of view?

First of all, from a legal point of view, our country has no clear requirements for the number of people staying in standard rooms. In this case, the hotel does not allow three people to live in a standard room, which infringes on the legitimate rights and interests of consumers. "Industry regulation" does not mean "legal regulation". The hotel refused to provide services to customers on the grounds of general industry regulations. According to the Consumer Protection Law, consumers have the right to choose their own goods or services, so it is unreasonable for hotels to ask consumers to check out or change rooms.

At the same time, if the hotel limits the number of people staying in order to provide quality service, and it is within a reasonable range, then the hotel should announce the number of people staying before booking. If there is no restriction, adult children can live in a standard room with their parents.

Secondly, from the consumer's point of view, this regulation will indeed affect the travel plans and travel experiences of some families. Many people may choose to share a room with their families and enjoy more communication time and care.

As a consumer, when choosing to stay in a hotel, you may wish to pay attention to the hotel's relevant information about staying. According to the law, operators are not allowed to make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers' rights, reducing or exempting operators' responsibilities, and aggravating consumers' responsibilities, by means of format clauses, notices, statements, shop notices, etc. Unequal format clauses containing the above contents are invalid.

Finally, when we encounter similar situations and our legitimate rights and interests are infringed, as a reasonable party, we can negotiate with the hotel first, and we can report to the local consumer association when we see the unequal terms and complain that the hotel maintains its right to stay.