Could you please tell me about the service guide for three-star hotels?

6.3 Three-star rating

6.3.1 The hotel has a reasonable layout, making it convenient for guests to move around the hotel.

6.3.2 Instructions must be clear, and public information graphic symbols shall comply with the provisions of GB/T10001.1 and GB/T10001.2.

6.3.3 There are air-conditioning facilities, all areas are well ventilated, and the temperature and humidity are suitable.

6.3.4 Have a computer management system suitable for this grade.

6.3.5 Facilities and equipment are well maintained, safe to use, clean, hygienic and effective.

6.3.6 All management systems are sound and consistent with the hotel’s scale and star rating.

6.3.7 Various instructions and service texts should be expressed in both standardized Chinese and English at least.

6.3.8 Each customer service area can provide services in Mandarin and English.

6.3.9 Front Office

a. There is a front office suitable for the reception capacity. The interior decoration is beautiful and unique. There is a general service desk that is suitable for the size and star rating of the hotel;

b. Each section of the general service desk has Chinese and English signs, and the reception staff provides reception, inquiry, checkout and message services 24 hours a day;

c. Provide one-time total bill settlement services (except for goods);

d. Provide credit card settlement services;

e. Provide hotel service promotions products, room price list, local tourist transportation map, local tourist attraction introduction, main transportation timetable, newspapers and periodicals suitable for hotel guests;

f. Provide room reservations 24 hours a day

g. There is a safe for valuables that is opened by the hotel and the guest at the same time. The safe is in a safe and hidden location, which can protect the privacy of guests;

h. There is a doorman to greet guests 16 hours a day;

i. There is a full-time bellman with special luggage Cars and luggage services are provided to guests 18 hours a day. There is a small luggage storage area;

j. There are management staff on duty 24 hours a day;

k. There is a lobby manager who is on duty 24 hours a day;

l . Set up resting places for guests in non-business areas;

m. Provide valet reservations and arrange taxi services;

n. The foyer and main public areas are accessible to persons with disabilities Ramps, equipped with wheelchairs, can provide necessary services for people with disabilities.

6.3.10 Guest Rooms

a. There are at least 30 rooms (sets) available for rent;

b. There are door mirrors and anti-theft devices, Post emergency evacuation plans and relevant instructions in a conspicuous place;

c. Well-decorated and beautiful, with upholstered bed, dressing table or desk, wardrobe and hangers, seats or simple sofa, bedside table, bedside table Lamps, luggage racks and other supporting furniture. The interior is covered with carpets, wooden floors or other higher-end materials. Area lighting is used indoors and the illumination of objects is good;

d. There is a bathroom equipped with a toilet bowl, a dressing table (equipped with a basin, a dressing mirror and necessary toiletries), a bathtub or a shower room. The bathtub is equipped with a shower curtain and shower head (there is also a separate shower room without a shower head). Take effective anti-slip measures. Use higher-grade building materials to decorate floors, walls and ceilings, with soft tones and good illumination of objects. There is a good exhaust system or exhauster, and the temperature and humidity are suitable for the guest room. There are 110/220V uninterruptible power sockets. 24-hour supply of cold and hot water;

e. There is a convenient telephone that can be used to make direct calls or use prepaid telecommunications cards to make international and domestic long-distance calls, and is equipped with instructions for use;

f. International Internet access services can be provided with instructions for use;

g. There is a color TV. There are no less than 16 broadcast channels, the picture and sound quality are clear, and channel instructions are provided.

Playback content should comply with Chinese government regulations;

h. Have effective anti-noise and sound insulation measures;

i. Have at least two specifications of power sockets and provide socket converters;

j. There are blackout curtains;

k. There are single rooms;

l. There are suites;

m. Stationery that matches the star rating. There are service guides, price lists, accommodation instructions, local tourist attractions and tourist transportation maps. Provide corresponding newspapers and periodicals upon guest's request;

n. Guest rooms and bathrooms are fully tidied once a day, sheets, sheets and pillowcases are changed daily or upon guest's request, and guest supplies and consumables are fully replenished;

o. Provide turndown service and place good night greeting cards;

p. Bedding cotton fabrics (sheets, pillowcases, pillowcases, quilts and sheets, etc.) and bathroom knitted products (yukata, Bath towels, towels, etc.) are made of good materials, exquisite craftsmanship, soft and comfortable;

q. Hot and cold drinking water is provided 24 hours a day, and tea or coffee is provided free of charge;

r. 70 guest rooms have small The refrigerator provides an appropriate amount of wine and beverages, and is equipped with drinking utensils and price lists;

s. When guests meet in the room, extra chairs and tea services can be provided upon request;

t. Provide message and wake-up services;

u. Provide wet cleaning, dry cleaning and ironing services;

v. Provide food delivery menus and drink orders, and provide 18-hour food delivery service , there is a food delivery sign that can be hung outside the door;

w. Provides shoe shine service.

6.3.11 Restaurants and Bars

a. There is a restaurant that provides breakfast, lunch and dinner services;

b. There are private banquet rooms or small banquet halls , can provide banquet services;

c. There is a bar or tea room or other places where guests can rest and communicate and provide drink service;

d. The tableware is not damaged, hygienic and clean;

e. The menu and drink list are beautiful and tidy, and the delivery rate is not less than 90%.

6.3.12 Kitchen

a. The location is reasonable, close to the restaurant;

b. The walls are covered with ceramic tiles, and the floor is covered with non-slip materials. There is a trough with a suspended ceiling;

c. The cold dish room and pastry room are independently separated and have sufficient air-conditioning equipment. The temperature of the cold dish room complies with food hygiene standards, and there are air disinfection facilities;

d. The rough processing room is isolated from other operating rooms, and the temperature of each operating room is appropriate;

e. Necessary Refrigeration and freezing facilities;

f. The dishwashing room is reasonably located;

g. There are special facilities for placing temporary garbage and keep them closed;

h . Between the kitchen and the dining room, there is a spring door that separates entry and exit and automatically closes for sound insulation, heat insulation and odor insulation;

i. Take effective measures to disinfect mosquitoes, cockroaches and other pests.

6.3.13 Conference and recreational facilities: There are conference and recreational facilities and equipment, and corresponding services are provided.

6.3.14 Public *** area

a. Provide a return line or parking lot;

b. Above 4 floors (including 4 floors) The building has enough passenger elevators;

c. There are public telephones and local telephone directories;

d. There are separated public toilets for men and women;

e. There are small shops selling daily travel necessities, tourist souvenirs, handicrafts and other commodities;

f. Selling stamps, sending letters, handling faxes, copying, typing, international Long-distance phone calls and other services;

g. Provide computer rental services.

h. There are emergency power supply facilities and emergency lighting facilities;

i. The corridor floors are covered with carpets or other higher-end materials, the walls are clean and decorated, and there is sufficient light 24 hours a day. No obstacles. Emergency exits are clearly marked and located reasonably.

6.3.15 Have at least 10 items in the selected items.