Hotel front desk billing process

I have been cooking for five years, and each store has different processes according to different situations, but the overall process is like this.

1: The waiter asks the guest how to settle the bill (such as cash, credit card, room charge, check, signing bill, etc.). ) Then ask the guests to wait a moment.

2. Check the completeness and types of documents and record them on the documents, especially the quantity.

3. Send it to the front desk and inform the billing method.

The cashier took the order and checked it with the computer again.

5. According to the different ways of receiving orders, it is divided into the following operations.

Cash: Small change can speed up payment.

Note: the amount of change should be indicated on the bill.

B: Credit card: Just bring your mobile phone card reader. Remember to get back the business stub and the bank stub.

Note: Sometimes, the guest will give the card to the waiter first, which means that the waiter should indicate the type of the card (such as peony card, all-in-one card, dragon card, Great Wall card, etc.). ) and the last four digits of the card are single spaces, so as to avoid making mistakes in swiping the card and causing complaints from guests.

C: Room bill: First of all, the waiter should ask the guest to show his room card or indicate the room number and the owner's name. Then the cashier and the front desk can check it and ask the guests to sign it.

D: checks are troublesome. Check the check limit, date of issue, whether there are creases, stains and clear seals.

Note: A must leave the guest's financial phone number and my mobile phone number, preferably the guest's ID number. Alas, caution is the best policy now.

B Guests who write check statements must have invoices, and most of them are companies that write checks and seal them. Otherwise, be careful.

E: The person signing the bill must be a guest who has some kind of agreement with the store. According to his own situation, it should be no problem.

Finally, I would like to remind you that it is best to make it clear how much you want to pay in cash and how much you want to charge. You'd better take a step back when paying the bill, which will make the guests feel that you are very polite.

Finally, I wish you a prosperous business and rolling financial resources, haha.