Atour member refund method

1. Log in to official website or APP: Log in to official website or APP with your user account and password.

2. Enter the member center: after logging in, find the member center or personal account page.

3. Find the refund option: on the member center or personal account page, find and select the relevant refund option.

4. Fill in the refund application: Fill in the refund application form according to the instructions on the page and provide necessary information, such as order number and refund amount.

5. Submit a refund application: After confirmation, click Submit a refund application.

6. Waiting for approval: Atour Hotel will verify your refund application and process it within a certain period of time. The specific processing time varies according to hotel policies and payment methods.

7. Receive a refund: Once the refund application is approved, the refund amount will be returned to your original payment channel according to the refund method you choose, and it will take some time to complete the refund process.