Shenzhen five-star hotel "Renaissance Pengnian" apologized. What happened?

Renaissance Shenzhen Pengnian Hotel belongs to Renaissance Hotel Chain, a subsidiary of Marriott Hotel Group, and is an old five-star hotel in Shenzhen. It stands to reason that such a hotel should do its best in hygiene, environment and service in order to make its guests live healthily and comfortably. But in fact? Some citizens provided a video of employees of Renaissance Pengnian Hotel violating the rules during the cleaning process.

The camera is facing the bathroom of the room, and two service personnel, a man and a woman, enter the room to clean. Everything was normal at first, except the bedding, but when cleaning the washstand, the waiter picked up a rag to wipe the toothbrush cup. After wiping, put it back directly to the washstand without recycling and disinfection.

It's nothing. Here's the point. The waiter saw that there seemed to be a stain on the toilet, so he bowed his head and directly picked up the bath towel on the ground to clean the toilet. After cleaning, I wiped the floor back and forth on the bath towel with my feet. As we all know, if the toilet is not clean, it is likely to lead to the spread of skin-contact infectious diseases. At the same time, in today's prevention and fight against the COVID-19 epidemic, this hasty clean-up behavior really can't make residents feel at ease about their health.

Renaissance Pengnian Hotel, Jiabin Road, Luohu District, Shenzhen. I met manager Zhao, who is in charge of public relations at Renaissance Pengnian Hotel, and her two male colleagues in the hotel lobby.

Manager Zhao said that they knew nothing about the hotel cleaning staff's illegal cleaning. After watching the video, Manager Zhao thinks that since the assets reorganization of Pengnian Group and Marriott Group, Marriott Group has conducted professional job training for every employee to cultivate the sense of ownership of all employees, including the cleaning work of the hotel, so they need to check the illegal operation of two employees in the news report video. Manager Zhao said after verification that Renaissance Pengnian Hotel would give the social and media reporters a result of investigation and handling.

In official website, Renaissance Pengnian Hotel, we also made a commitment to hygiene and cleanliness: we promised to go all out to create a clean, safe hotel environment that meets local hygiene standards, so as to stop the spread of COVID-19 epidemic. However, judging from the videos provided by the public, the five-star Renaissance Hotel simply failed to fulfill their commitment to hygiene and cleanliness.

Weibo, the official of Renaissance Pengnian Hotel, issued a statement saying that in response to recent media reports that employees used bath towels to clean toilets, they conducted a self-examination. The survey results show that the relevant room attendants have been trained in room cleaning standards and procedures, but "failed to follow the cleaning standards in the actual operation that day". The hotel expresses its deep regret for this, and has once again trained the room attendants on the operating standards and procedures of room cleaning, and will strengthen the regulations on room spot checks.

Renaissance Pengnian Hotel also stated in the statement that the videos released by the media about room cleaning operation cannot represent its daily operation and service standards, and the hotel will retrain and certify room service personnel on cleaning standards and procedures every quarter.