What does hskp mean at the hotel?

Hskp means "Housekeeping Department" of the hotel. As an important department in hotel operation, the main task of Housekeeping Department is to provide guests with comfortable, quiet, elegant and safe accommodation environment, and provide detailed, convenient, thoughtful and enthusiastic services according to their habits and characteristics.

Housekeeping generally has the following priorities:

First of all, as a guest room, we should do a good job in daily management. Because of the quality of hygiene, it directly affects the sales quality of the room and the satisfaction of the guests. And it is mainly divided into two parts: one is environmental sanitation. Environmental sanitation, including floor sanitation and public area sanitation, is the first impression that guests see and feel when they arrive at the floor.

Secondly, we should do a good job in customer service. In the case of room hygiene and quality assurance, customer service is another key point of the room. It includes: shoeshine service, visitor service, baby care service, laundry service, turndown service, wake-up service, food delivery service and so on.