Five standards for five-star service

Services and standards of five-star hotels:

1. Number and area standards of guest rooms

2. Decoration reference standards

3. Basic equipment standards

4. Communication equipment standards Information equipment standards

5. Equipment guarantee standards

6. Various service standards

7. Food delivery service standards

Secondly:

1. The reception hall must be large and spacious, with high-grade decoration and give people a warm atmosphere.

2. The receptionist at the front desk must be enthusiastic, provide 24-hour online service and speak two or more foreign languages.

3. Provide services such as messages, complaints and suggestions for the convenience of customers.

4. Provide foreign currency exchange services and credit card services.

5. The front desk provides the hotel’s price list for the day and the time differences in various regions.

6. Provide local transportation maps and national tourist route maps, as well as newspapers and magazines.

7. Set up customer rest areas in non-business areas to provide various services, including finding people and items. Arrange taxi services, door-to-door deliveries and more.

Housekeeping Department:

1. The housekeeping department can provide at least 45 guest rooms for rent, and the area of ??80 guest rooms must not be less than 25 square meters. There are at least 6 luxury private rooms that can be opened. There are also special rooms for special groups.

2. Each room is luxuriously decorated, including all facilities without damage. If there is any damage or safety hazard, it should be checked and replaced in time.

3. Provide five-star daily necessities and small portable supplies

4. For customers who leave messages at the front desk, the front desk will pay attention to the customers' messages and handle the customer's message problems in a timely manner

5. Guest rooms are fully disinfected and tidied up every day and supply replacement services are provided

Catering:

1. Chinese restaurants that can provide various banquet boxes and Western restaurants with different styles

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2. Can provide a cafe with distinctive and elegant style

3. Provide buffet breakfast and Chinese and Western food

4. Provide a tea tasting room with a tranquil atmosphere

Public *** activity venues:

1. There are enough dedicated passenger elevators.

2. There are enough parking spaces.

3. There are large supermarkets in or near the hotel to facilitate customer shopping.

4. Equipped with high-speed wireless network.

5. Equipped with a medical room.

6. Provide city sightseeing services.

7. Provide convenient services.

Legal basis:

"Environmental Impact Assessment Law of the People's Republic of China"

Article 17 The environmental impact report of a construction project shall include The following content:

(1) Overview of the construction project;

(2) Current status of the environment surrounding the construction project;

(3) Possible impact of the construction project on the environment Analysis, prediction and evaluation;

(4) Environmental protection measures of construction projects and their technical and economic demonstrations;

(5) Economic profit and loss analysis of the impact of construction projects on the environment;

(6) Suggestions on implementing environmental monitoring for construction projects;

(7) Conclusions of environmental impact assessment.

The content and format of the environmental impact report form and environmental impact registration form shall be formulated by the ecological environment department of the State Council.

Article 18 The environmental impact assessment of construction projects should avoid duplication with the planned environmental impact assessment.

As an overall construction project plan, environmental impact assessment will be carried out according to the construction project, and no planned environmental impact assessment will be carried out.

If a plan that has undergone environmental impact assessment includes specific construction projects, the environmental impact assessment conclusion of the plan should be used as an important basis for the environmental impact assessment of the construction project. The content of the environmental impact assessment of the construction project should be based on the planned environment. Impact assessment review comments are simplified.