Work plan of hotel front desk foreman

Property front desk summary will improve the work efficiency of staff. The contents of work summary generally include what major achievements have been made, what methods and measures have been taken, and what effects have been received. How to write a specific work summary? The following small series will bring you the work plan of the property front desk foreman, hoping to help you with your work and study.

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# Work plan of property front desk foreman 1#

The busy 20 years will soon pass. Looking back on the work of the customer service department in the past year, I was deeply touched. Over the past year, with the care and support of leaders at all levels of the company and the active efforts of all employees in the customer service department, the customer service department has gradually matured in the process of discovery, solution and summary, and achieved certain results.

First, improve the service quality and standardize the front desk service.

Since the Ministry put forward the working policy of "first inquiry responsibility system" in 2008, 20 years has been a year of comprehensive implementation of this policy. No matter what problems you encounter in your daily work, you can be responsible for the end without shirking. Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality. According to records and statistics, since the beginning of this year, the number of calls received by the front desk has reached more than _ _ _ _ _ _ _. Including more than _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

While implementing the policy of "first inquiry responsibility system", we trained the front desk in July. Mainly aimed at the front desk service specification, the front desk service specification language, courtesy etiquette, manners etiquette, sending guests off etiquette, answering the phone etiquette, manners and behaviors, and the front desk handling business language. After the training, a written test and daily inspection will be conducted, and service slogans such as "smile, greetings and norms" will be put forward at the front desk every week. We reward and punish according to the usual results until the end of the month, which greatly improved the service at the front desk and was recognized by the majority of owners.

Two, standardize the service process, property management towards specialization.

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization. In the daily management of the park, strict checks are made, inspections are strengthened, and illegal operation and decoration in the park are found. From the perspective of management services, we advised in good faith and stopped it in time, and communicated with the company's legal adviser to formulate corresponding rectification measures, such as building a small attic privately and installing an outer balcony cover. Once found, we immediately issued a rectification notice and ordered it to be rectified immediately.

Third, change functions and establish a commission system.

In the past, the customer service department did not pay enough attention to the charging work, and there was no full-time charging staff. Building managers charge part-time jobs only on Saturday and Sunday, which leads to building managers putting inspection first and charging second. As a result, the building manager has no pressure, and it is the same whether he receives more or less, even whether he receives it or not, which seriously affects the charging rate. Therefore, from the second quarter of this year, the reform began, and the building managers were abolished, and full-time toll collectors were set up. The salary was directly linked to the charging rate, and an incentive mechanism was established to dismiss the building managers who did not adapt to the reform. Recruiting full-time toll collectors has been proved to be effective through reform. The first stage rate is increased from 55% to 58%; The second phase increased from 60% to 70%; The third phase increased from 30% to 40%.

Fourth, strengthen training and improve business level.

Property management industry is an industry with imperfect legal system, involving a wide range. Professional knowledge is very important for property management personnel. However, the theory of property management is still immature and lacks practical experience. The market environment is gradually formed, and it will take a long time to get on the right track. These objective conditions determine that our employees need to keep learning the laws, regulations and trends of this industry, which is very beneficial to do our work well. Customer service department is the most direct and frequent department dealing with owners, and the quality of employees represents the image of the enterprise, so we have been constantly training our employees to improve our overall service level. The main contents of our training are:

(1) Conduct etiquette training and standardize gfd.

A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced, so as to solve the owner's problems. In this regard, manager Chen specializes in professional training for all employees in the department, which is completely hotel-style service standards to require employees. If the receptionist answers the phone, she must pick it up within three rings. The first sentence is "Hello", Tianyuan Property is at your service at any time. The receptionist must stand up and serve. Whether the company leader or the owner passes by the front desk, they should say hello. This enhances the image of the customer service department, and also enhances the image of the entire property management company to a certain extent, highlighting the service nature of the property management company.

(2) Do a good job in professional knowledge training and improve professional skills.

In addition to etiquette training, professional knowledge training is the main thing. We regularly train our employees in this field. Mainly combined with "Property Management Regulations", "Measures for the Administration of Charges of Property Management Enterprises" and other pollution laws and regulations, learn relevant legal knowledge and solve problems encountered in practice. We also invited the master of the engineering department to explain to us the knowledge about engineering maintenance, such as the owner's application for repair, and we should be able to distinguish the location of the application for repair, the basic treatment methods, what tools the master should bring, and the warranty period of each part of the project. Only by clarifying these problems can we publicize and publicize them to the owners. Let the owners know clearly that property management is not always guaranteed, nor is our company responsible for everything after paying the property management fee. We will discuss, analyze and study some classic cases, and find out how much responsibility the property company will bear in case of disputes. We need to constantly learn and accumulate experience in our work.

Fifth, organize activities to enrich community culture.

The most important thing of property management is to embody humanized management and carry out various rich and interesting community cultural activities, which is a bridge between property companies and owners. A few years ago, the property management company also organized a large number of community cultural activities, such as some parties, garden activities, short trips and various chess competitions. It has been recognized by all the owners, but combined with the actual operation of the property, the standard property fee of 0.3 yuan/m2 can't even guarantee the daily management expenses, not to mention that it needs a considerable amount of money to organize these activities. In this case, we should overcome difficulties, broaden our thinking, think of ways to make rational use of park resources and carry out paid activities.

According to the actual situation, we contacted some electrical appliances city, fitness equipment center, Yinglilai cake shop, preschool education center and other units to engage in activities in the park. These companies offer a complete plan, and park owners are also involved. Dealers not only distribute gifts, property companies also charge a certain fee to make up for the lack of property fees. Through repeated activities, it embodies the humanized property management of _ _ community. At the same time, it also improved the communication and exchange between the property management company and the owners, and increased a sum of income for the company. According to statistics, since March 20th, the park has received cash and kind in the form of activities, amounting to about _ _ _ _ _.

Six, check the second phase of water meter installation, recover economic losses.

This year, the customer service department has been cooperating with the engineering department to investigate the households who have not installed water meters in the second phase. According to statistics, about 50 households have not installed water meters or paid water bills since they moved in. We must hurry to install watches and try our best to recover the cost. Moreover, in the process of installation, we found new problems. Many cassette water meters need to be replaced with new batteries. Faced with this situation, our department sent special personnel to be responsible for the screening of these 9 buildings and the collection of water charges. With the cooperation of the engineering department, we have installed 36 water meters and recovered the cost.

Seven, the implementation of new tap water charges, timely adjustment of water prices.

In July this year, the city's tap water was uniformly adjusted. For more than 2,000 households in the park, water charges must be settled door to door before the end of June, so as to facilitate the steady and excessive increase of water charges in July. In view of this situation. Time is tight and the task is heavy. We adjust the shifts in time, divide the employees into different areas, and all the employees in the customer service department stop working overtime to collect water charges. Through our joint efforts, we did our best to finish this task in less than one month. In July, the water price increased steadily from 2.0 yuan/ton to 2.8 yuan/ton. At the same time, we have basically passed the households who have never collected water charges. * * * About 50 households were found missing, and the recovery cost was about 2454.7 yuan. On this issue, our department has requested that water charges be charged on a monthly basis, instead of quarterly, so as to reduce work mistakes and find out the situation of each household in detail.

Eight, take the trouble to conduct a satisfaction survey at home.

According to the plan, the satisfaction survey began in June, 2000 165438+ 10. We asked the toll collector to charge and re-registered the owner's contact number, and we will re-enter the latest contact number of the owner into the owner's information. According to statistics, 16 10 has been distributed so far, and 1600 copies have been recovered, with a recovery rate of 62%.

_ _ will be a brand-new year. With the continuous improvement of our service quality and the gradual improvement of supporting facilities in the community, _ _ property management company will move towards a higher and stronger goal, and all employees in the customer service department will, as always, maintain high work enthusiasm and greet the new year with a fuller mental outlook. * * * Strive to write a brand-new and brilliant page for _ _ property management company!

# Property foreman work plan 2#

Time flies, I have worked in the customer service department of _ _ Property Management Co., Ltd. for more than two years. With the support and help of the company leaders and the joint efforts of my colleagues, I successfully completed the work according to the company's requirements and deployment. Through this year's study and work, I have made great progress in working methods. My work in the past 20 years is summarized as follows:

First, the daily work of the customer service receptionist

Because the work of customer service department is directly facing the owners of the residential area, customer service department is the most important part of the image of residential property company. It is precisely because of this that the company has formulated the service tenet of "let you satisfy every day" and all the "five ones" quality culture policies for customers and senior leaders, one-vote veto system, meticulous attitude and one-stop style. The daily work of the customer service administrator mainly includes: receiving the owner's visit; Handle the complaints of the owners; Handle the contact, follow-up and return visit of the owner's application for repair.

Second, strengthen learning and improve business level.

Because I feel that my knowledge, ability, experience and position have a certain distance, I have never dared to take it lightly. For more than a year, I have been constantly strengthening the study of professional knowledge. In this respect, the company has also strengthened the training and assessment of professional knowledge, allowing us to flexibly use relevant professional knowledge in our work, so that our business level has indeed made some progress.

After continuous study, I have accumulated experience and knowledge, and all of them have certain working ability, and can independently deal with various problems in daily work. Be able to treat all tasks with a correct attitude, love your job and try to implement certification in practical work. Actively improve their professional quality, strive for the initiative in work, and strive to improve work efficiency and quality.

Third, the existing problems and the direction of future efforts

Through the summary of this work, we did find some problems, mainly in:

First, because I didn't know much about the property management specialty at first, a lot of work was done while groping, so that sometimes I couldn't do it with ease, and the work efficiency needed to be further improved; Second, some work is not detailed enough, and some work coordination is not in place; Third, the theoretical level of relevant majors can not fully meet the requirements of Okada for a qualified administrator.

One of the most important tasks of a property management company is to collect property fees. We have preferential policies for property fees every year, which can improve the collection rate of property fees, measure the service quality of our company and reflect whether the owners are satisfied with our work. Fourth: Repairing the moldy wall is also one of the priorities of our work in the coming year.

Therefore, the leaders of the property company and the person in charge of the real estate analyzed the main reasons: first, the phenomenon of cold bridge, and second, the water accumulated on the wall. Therefore, the maintenance plan is made; As soon as our customer service department receives a call to repair the moldy wall, it will report the situation to the person in charge of the building. The more important person in charge of the real estate will personally go back to see, analyze the situation, arrange maintenance personnel to deal with it in time, and try to satisfy the owners.

In the future, efforts will be made to improve property management knowledge, service attitude and work level. Constantly strengthen learning, broaden knowledge, and strive to learn property management knowledge and related legal knowledge.

Strengthen the understanding of the development of property management companies, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and make a good overall plan for the company, but understand the previous situation; We should pay more attention to the style construction of our department, strengthen management, unite as one, work hard, and form a good working atmosphere in our department. Continuously improve the service level and support of the owners and other departments.

I will serve the owners with full enthusiasm, safeguard the interests of the company, actively provide quality services for the owners, create higher value for the company, and strive to achieve greater and better work results.

# No.3 Property Foreman Work Plan #

In a blink of an eye, 20 years have passed in our busy work. Looking back on 20 years, the customer service department of property management company can be said to be a year of further development, a year of Excellence and improvement of various governance performance. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. Through the efforts of all the customer service staff in the past year, the work of the customer service department has made great progress compared with the previous year, and various working systems have been continuously improved and implemented. The service concept of "customer first" has been deeply imprinted in the minds of every customer service staff. Looking back on the customer service work in the past year, there are gains and losses. The customer service work in the past year is summarized as follows:

First, deepen the implementation of the company's rules and regulations and customer service system.

On the basis of the preliminary improvement of various rules and regulations in 20__, the focus of 20__ is to deepen the implementation, so that the customer service department can deepen its familiarity and understanding of property management according to the company's development. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department has also adjusted the relevant systems of customer service in time to better adapt to the new situation.

The second is to integrate theory with practice and actively carry out customer service training.

Use the regular meeting time of customer service department every Friday to strengthen the training of this part of the staff. The training work is based on the practical problems encountered in the work in the past week, so as to achieve the combination of theory and practice and make each customer service staff more familiar with the service concept.

Third, the daily maintenance processing

According to the workload statistics every weekend, it will receive more than a dozen various forms of repair reports. According to the different contents of the repair report, actively send workers to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

Four. _ Collection of district property fees

According to the charging index issued by the company at the beginning of the year, actively carry out the collection of property fees in _ _ and _ _ districts. Finally, with the support of the property manager, secretary and other parts, the charging index issued by the company was completed.

Verb (abbreviation of verb) collection of energy fee

_ _ District completed the quarterly work of water meter reading as scheduled, and at the same time completed the new task assigned by the company-the first water meter reading work in _ _ District.

Six, _ _ _ area bottom commercial rental.

We have worked out the lease plan for the bottom-level merchants, and introduced supermarket and drugstore projects in the second half of the year.

Seven. Take back some buildings

The recovery of _ # and _ # was completed in _ month; At the same time, we have completed the repossession of some relocated buildings (units _ #- 1 and 2) in Area _.

Eight, organize fund-raising activities.

After learning the news of _ _ _ _ _, the leaders of the property company immediately decided to hold a fund-raising activity in the community to offer love to the people in the disaster area. This task is completed by the customer service department. After receiving the instruction, all the staff of the customer service department actively offered suggestions and finally successfully completed the fundraising activity.

Nine, during the festival, the park decoration and layout.

Actively complete the decoration work in the park during various festivals. This year, the company stepped up its efforts to decorate the park during Christmas, a festival that attracts young people's attention, and bought Christmas trees and various decorations in the community hall.

X. Owners' Symposium

On the eve of the Spring Festival, the annual owners' forum was organized. Invited owners spoke actively at the meeting, fully affirmed the service work of the property management company and put forward pertinent suggestions.

In short, on the basis of 20__ years' work, we are full of confidence and hope. In the new year, we firmly believe that as long as we work hard, actively explore and forge ahead, through our efforts, we will be able to complete all the work indicators issued by the company.

# Property foreman work plan 4#

As an ordinary property customer service specialist, my job responsibilities are mainly to be familiar with and master the laws, regulations and policies of property management, constantly improve and update my knowledge structure, and keep up with the development direction of property management with the times; Guide your practical work with the theoretical knowledge you have learned, and try your best to handle and coordinate the relationship between enterprises and owners; Do every job dutifully, always maintain a good mental state, adhere to the concept of service first and management second, win the trust of the owners and maintain the good image of the company. As a member of the company, this is what I have to do.

At work, I summed up a set of work experience.

1. First of all, we should do ideological work to cool the complainant or debater.

2. Analyze and investigate the cause of the problem.

3. If the problem involves the relevant laws and regulations of property management, we should combine the relevant laws and regulations of property management, and then formulate a scientific solution according to the actual situation;

4. Finally, of course, the implementation of specific methods. And summarize the experience of each treatment to lay the foundation for dealing with similar problems in the future. Paying a return visit to handle complaints and disputes can make our work affirmed by the owners, and at the same time, it can also shrink our relationship with the owners and facilitate the future property management work.

On this basis, nine steps to realize zero defects in work are established:

1, clear requirements: the owner is not always right, but always the most important; Fully meet the needs of customers and take this as the starting point and destination of work.

2. Prevention first: make full preparations to meet the requirements and actively prevent possible problems.

3. Do it right once: do it right for the first time in execution, and don't treat the working process as a testing ground.

4. Responsibility in place: decompose and implement the service quality objectives to all departments, posts and individuals, and implement them step by step as planned.

5. Intensive training: instilling ideas, imparting knowledge and training skills.

6. Strict inspection: personal self-inspection, supervisor/manager supervision and administrative center inspection; And analyze the results to clarify the problems, causes and responsibilities.

7. Circulating return visit: regularly and timely correct the problems existing in the service (especially the complaints of the owner) and formulate corresponding preventive measures.

8. Integrated organization: on the basis of linear organizational structure, focusing on customer satisfaction, improving the system of the first responsible person, speeding up information exchange, and highlighting the idea of total quality management.

9. Standardized operation: further improve the operation specifications.

The implementation of property zero defect will further improve the service quality, enhance the brand image of the company and consolidate the property market.

Zero complaints and no complaints are actually the vision of every enterprise, our enterprise and my enterprise. No enterprise can really do this, because it is difficult to determine the psychology and behavior of consumers. Companies can improve service quality through efforts, and service quality can only improve customer satisfaction, but can't determine customer satisfaction. Zero complaints and no complaints are the goals pursued by the company. He asked the company to serve consumers completely, and consumers are God. This sentence must always be kept in mind.

Generally speaking, whether an enterprise can survive depends on the support of its customers. This kind of support is directly affected by customer satisfaction, so in the new year, I think I can increase customer satisfaction through my good service and well-planned customer return visits. And the company is also developing towards the goal of zero complaints and no complaints, providing high-quality products and services.

Customer satisfaction is the most important criterion to measure a company's service quality. Through the personal investigation of customer satisfaction, we can find that customer satisfaction is a psychological activity and a sense of pleasure after customer needs are met. For the customer, he spent a certain price and needed to achieve a certain goal. If a large part of the products and services we provide him are not his, even if your price is lower than others, it may not improve his satisfaction. Therefore, customer satisfaction is a quantitative index to measure customer satisfaction, which can directly understand the satisfaction degree of enterprises, products or services in customers' minds.

As a member of the company, I will abide by my duties, constantly improve myself, study hard in my daily work, learn from each other's strong points and earnestly complete the work arranged by the leaders. thank you

# Property foreman work plan 5#

As the saying goes, standing on the shoulders of giants can make you stand higher and see farther. Work summary is a giant in work. Only by summing up the work in time can we master the previous knowledge more completely and use it effectively, and we can see further. The following is the work summary information shared by Bian Xiao for reference only. Welcome to pay attention to more relevant information.

Since I took over as _ _ _ property customer service foreman in June, my responsibilities and obligations have followed. I am mainly responsible for customer service management, cleaning and greening management, financial management and maintenance material management.

(1) Consciously strengthen study and strive to improve work ability.

I consciously strengthen my study, humbly ask for advice, constantly sort out my work ideas and summarize my work methods. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on post learning to improve, through observation, exploration, practice and exercise, and gradually carry out work in depth. On the other hand, under the guidance and requirements of leaders at all levels, I never attended meetings or paid attention to them, and gradually found the key points, breakthroughs and difficulties in my work.

(two) the heart of their own work, conscientiously perform their duties.

1. Do financial work patiently and meticulously. First, do a good job of each incoming and outgoing account, record by category, and hand in all kinds of funds in time according to the requirements of the center. There are no omissions or misstatements. Customer service * * * hand in a copy of the receipt, _ _ business card printing fee ccc yuan, management fee ccc yuan, garbage cleaning fee ccc yuan, paid maintenance fee cccc yuan, self-paid property fee cccc yuan, total payment CCCC yuan.

2. Actively do a good job in copywriting management, make forms and documents according to work needs, report them in time, and strive to standardize classified filing management, with clear directories and convenient retrieval.

3. Follow up the implementation of every phone call and visit at the front desk in time, strengthen the improvement of the completion rate, ensure that everything is concerned and echoed, and solve problems for the owners in time.

4, environmental health management, in view of the gradual improvement of the community environment, the daily inspection of the health in the community, make records of daily inspection, weekly inspection and monthly inspection, and implement strict cleaning procedures and weekly inspection assessment methods. Strengthen the sanitary inspection of the community, ensure the cleanliness and beauty of the community, and regularly clean up and carry the debris piled up on the corridor and ceiling of the community. Regularly and irregularly eradicate the oil pollution on the ground of the old houses in the community and clean up the dead corners, which has been well received by the majority of owners and recognized by the leaders.

5. The improvement, maintenance, maintenance and replacement of all access control facilities and equipment in the community, reporting fees to relevant departments of the school, reporting inspection records and sorting out examination and approval materials have been basically completed, which has provided another insurance for the security of the community.

6. Training: theoretical training for new employees and practical training for different positions. Supervise the work of employees and stimulate their enthusiasm for work. Have a heart-to-heart talk with employees to improve their enthusiasm.

7. Satisfaction survey: In order to better improve our service, we conducted a home visit survey to community residents, giving full play to the wisdom of owners and collecting their good suggestions. Let residents evaluate our services, let us know the shortcomings and let us make progress together.

8, more to the scene to understand the actual situation, can find ways and means to deal with the problem.

9. Summarize the existing problems and lessons in time, and communicate, learn and improve at the weekly meeting.

10, strive to improve their own enterprise management level and do better.

Be modest and diligent. In the year of _ _ property, I have completed some work and achieved some achievements, and there are still many directions that need to be worked hard:

1. Only by putting yourself in a correct position and trying to be familiar with the business can we work in depth as soon as possible.

2, only actively integrated into the collective, handle all aspects of the relationship, in order to maintain a good momentum in the work.

Only by establishing service consciousness and strengthening communication and coordination can we do our work better.

In _ _ _, the overall work has been improved, but there are still many shortcomings and problems in the details of the work, but I am confident to continue to improve, innovate constantly, do a good job in various management work, constantly sum up experiences and lessons, and keep forging ahead, so as to be a real propagandist, shaper and executor of _ _ property.

"If you don't accumulate steps, you can't go to Wan Li Road. If you don't accumulate small streams, you can't become a river." In _ _ years, I gained progress, experienced difficulties and felt enlightenment. _ _ I will, as always, sail for the new year with confidence and hard work.

Finally, I wish _ _ property is becoming more and more mature and standardized, and I wish all colleagues smooth work, peace and happiness!

# Property foreman work plan 6#

In this year's work, under the care and guidance of the company's leaders, the property customer service department adheres to the service concept of "professional, pragmatic and efficient", and various property management services have achieved phased results; We provided professional and satisfactory consulting services for customers, provided good service support for sales, and completed the property service guarantee work during the real estate sales with high standards. The following is a summary of customer service work this year.

I. Main Work Completed

Do a good job in preparing for the exhibition of the Golden Week Sales Center; Put forward rectification measures for the problems existing in property site cleaning; _ _ Water quality treatment of swimming pools and artificial lakes; Take over the handover and daily operation management of the sales center model house; Track and rectify the reception management, maintenance and existing problems of model houses during the opening sale of real estate; Maintenance, management and reception of model houses; Participate in the owners' forum during the sale of real estate, and answer and communicate the property problems raised by the owners; Explain the property management problems raised by customers in the owner's interview, and prepare a unified explanation according to the actual situation of community management; Assist in promotional activities; Data sorting and material preparation in the early stage of residential building handover; The preliminary preparation work of the owner's information docking customer return visit, etc.

According to the tasks of different periods, combined with the actual situation and market situation of the community, the department actively assists and cooperates with the property management projects involved in the community; During the property concierge adjustment, I cooperated with the concierge on duty and assisted the concierge in ideological education, which achieved good stability.

Second, the main work content and specific practices

In the early stage of property management, due to the relative lack of personnel and materials, there were many actual operations on site; According to the characteristics of early management work, it is mainly to cooperate with relevant service departments to do on-site reception and sales activities; At the same time, according to the use and management of the property, put forward rectification opinions and follow them up; Lay a good foundation for later property management and customer service.

Provide professional property explanation to avoid property management disputes for owners; In the process of the owner's interview, the property management problems that customers are more concerned about are recorded and summarized, and the problems that the owner cares about are uniformly explained, reported and printed into a book to avoid the deviation caused by repeated explanations by sales staff; Actively cooperate with sales promotion, coordinate the roles of various departments in the activities, and formulate the "Service Plan for Property Cooperation in Opening Work", which has achieved good results; Actively participate in the site of maintenance activities, and check the site safety and service work; Put forward suggestions on the process arrangement of the property activity site.

Third, there are shortcomings.

Communication with customers Due to the late staffing this year, the property service work is obviously in a passive situation. Professional and meticulous hotel-style property services cannot be reflected. For the property handover of the sales center and surrounding gardens, we urge Party A to rectify, and the handover period is too long. The working standard and supervision of outsourcing cleaning company are not enough, and the standard of on-site special cleaning is not high, so Party A has a big opinion.

In this year's work, according to the actual situation of property management in the early stage, the property management department earnestly fulfilled the service concept of "serving the owners and helping the partners realize the market value" and put forward the work plan; Played a leading and exemplary role in daily work, and made every effort to pave the way for customer service and early repossession; I believe that next year, the customer service will be further improved and the repossession will be successfully completed.

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