Exam answer questions What are the basic principles of hotel human resources management?

1. Hotel standardized management system

1. Hotel total quality management skills and professionalism

2. Hotel (catering, housekeeping, administration and other departments) Standardized operation management system

3. Employee motivation and cost control management training

4. Hotel marketing management improvement training

5. Hotel and catering industry income Management and marketing budget management practice

6. Team management and practical marketing skills improvement training for all employees

7. Comprehensive performance management in the hotel and catering industry

8 , The five-layer profit method to build the hotel's sustainable profitability

9. Catering and hotel service marketing and ordering skills cultivation

10. New hotel formats and hotel industry development trends

11. Key marketing and customer relationship management of catering hotels

12. Hotel catering cost analysis and expense control practices

13. Selection, retention and succession planning of hotel talents

14. Non-human resources and efficient management communication for hotel managers

2. Consultant internal training module for hotel and catering industry

1. Hotel and catering industry services Etiquette

2. Professional mentality in the hotel and catering industry

3. Service skills training in the hotel and catering industry

4. Hotel room service skills training

5. Food sales skills in restaurants and hotels

6. Service awareness and contingency management in hotels and catering industries

7. Building excellent team cohesion in hotels and catering industries

8. Improve the professional quality of employees in the hotel and catering industry

Basically, the above principles provide reference for training