How to deal with interpersonal relationships in hotels

As far as work is concerned, handling interpersonal problems well can promote the improvement of hotel service quality and management level. Personally speaking, I can gain psychological benefits from interactions with people every day. satisfy.

If you are a manager, then,

You not only have to deal with the various interpersonal problems you encounter, but you also have the responsibility to guide your subordinates to deal with them. The various interpersonal relationships encountered by La.

Second,

When interacting with others, we must remember that "roles are different from roles." For different roles, we need to deal with them in different ways. And when we ourselves play different social roles on different "stages", we should also use different ways to deal with others.

Third,

We must not only remember that "roles are different from roles" but also that "people are different from each other" (people have "personalities"), face We have to deal with different people in different ways.

Fourth,

First of all, we must first understand the psychology of the guests. When people seek satisfaction but are restricted by various conditions and cannot be satisfied, they develop a "psychology of seeking compensation." When people are not satisfied in their daily lives, they will seek compensation in "life outside daily life". This is a completely normal phenomenon. Since guests are living a "life outside of daily life" in our hotels, it is natural for them to seek here the satisfactions they want but cannot get in daily life. Maybe they didn't express this "seeking compensation" clearly, but this kind of "seeking compensation" mentality definitely existed.

Second, the mentality of seeking liberation. In the daily life of modern people, on the one hand, there is a lack of intimacy, pride and freshness; on the other hand, there is more mental stress. Guests who know how to enjoy the hotel will have a request for "seeking relief", that is, from daily life Released from the mental stress of life. Hotels should offer guests an “alternative lifestyle” away from their daily lives as a break so they can get back to work.

Third, seek a balanced mentality. We know that people neither want their lives to be too simple nor too complicated. Living a life that is too simple will make people feel monotonous, while living a complicated life will make people feel complicated. Changes are unpredictable and difficult to cope with, so people always have to find a balance between the two extremes of "too simple" and "too complex". For hotel guests, this kind of "balance" mentality, This is reflected in two aspects; on the one hand, they need to correct the "imbalance" in daily life through the hotel level; on the other hand, in hotel life, they also need to maintain the necessary "balance", which is the "seeking balance" of guests. "psychology.

Through the above analysis, we can roughly understand the psychology of the guests: What the guests want is to get rid of the mental stress in daily life in "life outside daily life" and get the benefits from it. A sense of familiarity, pride and novelty that is missing from everyday life.

What the guests are "fearful" is that after paying the price, they cannot get what they want, or even encounter new troubles and cause themselves to suffer new harm in this "life outside daily life".