What does the hotel room service center do? What do you mean?

Room service center is an important position in the hotel room service department, which mainly solves various problems for hotel guests by telephone. Its work is small and tedious, and it runs 24 hours like the cashier and the front desk.

At present, most hotels have room service centers, which can save a lot of staff (usually 4-5 people, depending on the size of the hotel), especially small and medium-sized hotels. Large hotels usually have a registration desk or a registration desk together with a room service center.

Extended data:

Responsibilities of the attendant in the room service center:

1. Answer the phone accurately and record it in detail. Important things should be recorded in a special notebook.

2. Provide various services for guests quickly.

3. Keep in touch with other departments, send relevant forms and reports, strictly implement the key collection system, and fill in the key distribution records.

4. Register foreign loans and recover them in time.

5. Keep all kinds of equipment and appliances, and prepare documents and make regular inventory.

6. Keep abreast of the room condition and input it into the computer accurately, and keep close contact with the front desk. In case of special circumstances, report to the foreman in time.

7. Inform the VIPs who are about to arrive or leave the floor and the room number of the tour group in time.

8. Make 24-hour maintenance statistics every month, and timely replace and fill in the maintenance room and guest room extra bed display records.

9. Every morning, the waiter will provide accurate room rental information on each floor.

10. Be responsible for keeping the clothes of the in-house guests, delivering the clothes to the guests in time, making records, receiving the clothes of the guests outside the store at the same time, and making handover records with the laundry room.

1 1. Report guest complaints to the foreman and floor supervisor in time and make records.

12. Responsible for the health and safety of the guest room center, sorting out and saving various reports.

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