What are the responsibilities of the executive floor supervisor of the hotel?

Be fully responsible for the work of the executive floor, and supervise the executive housekeeper to provide all-round services such as check-in, dining, business and check-out.

1, comprehensively manage the service work of the executive floor, and do a good job in the training and assessment of the administrative housekeeper.

2. Check the gfd, manners and manners of the administrative housekeeper, strictly check attendance, and strictly implement service procedures and norms.

3. Master the room status of VIP floor, the situation of guests and the necessary information.

4. Welcome and send away every distinguished guest, visit the guests on the executive floor, and give feedback to the guests' opinions and suggestions.

5. Contact and coordinate with relevant departments to ensure fast and effective service.

6. Read and handle the letters between the guests and the executive floor in time; Report the problem to the manager in time and handle it properly in time.

7. Ensure the cleanliness of the executive room.

8, urge the administrative housekeeper to do a good job of guest history files.

9, understand the hotel industry administrative reception, and constantly improve the quality of service and projects.

10, understand the employee dynamics and mobilize the enthusiasm of employees.

1 1. Read and fill in the shift change diary. 、

12, summarize the work regularly and analyze various data and reports.

13. Complete other tasks assigned by superiors.

14. Comply with national laws and hotel rules and regulations.

Hotel management is one of the top ten hot industries in the world, and senior hotel management talents are always in short supply worldwide. In the international talent market, hotel management talents are in short supply.

There are 17 international hotel management groups investing in or managing star-rated hotels in Shanghai. The hotel industry is constantly expanding, and the demand for talents is also increasing. Thousands of international hotel management talents are needed every year.

The hotel industry has always been a neglected treasure in the workplace. Under the rational return of career planning consciousness first, some industries with good development prospects, great potential and high salary are particularly concerned by parents and students. Among them, the hotel industry is especially considered as a "treasure" that has not been fully tapped in the workplace.

1, with large industry capacity.

As one of the top ten hot industries in the world, the major of hotel management has always been a hot spot of employment in the world. With the 2008 Beijing Olympic Games, the 20 10 Shanghai World Expo, the 20 10 Guangzhou Asian Games and more and more international large-scale events being held in China, there is an increasing demand for hotel management professionals in China.

In recent years, hotel groups of well-known brands all over the world have been aiming at the China market, investing and joining vigorously, resulting in the situation that the supply of senior professionals in the industry is in short supply. According to the statistics of the National Tourism Administration, there is a job in the tourist hotel industry every minute in the world.

2. Lack of senior talents.

Judging from the characteristics of the industry, the hotel industry especially needs those middle and senior talents with strong professionalism and comprehensive ability. According to the college, those talents with strong language skills, global vision, the most advanced training in the world and practical experience will be particularly favored by hotels.

3. Attach importance to qualification and sustainable development.

Hotel management industry is not a "youth meal" industry that some parents think. This industry is not limited by age or sex. On the contrary, it is an industry that becomes more and more popular with the growth of age and can serve it for life. Because with the increase of qualifications, the more experience you have in dealing with people, the stronger your ability to handle things.

Extended data:

Requirements of floor supervisor:

1, the floor supervisor should organize the working meeting and daily meeting of the floor, accurately convey the instructions of the superiors, reflect the situation of employees and cabinets, and play a very good role in connecting the preceding with the following; ?

2, seriously assist the operation manager's work, to carry out the daily work content, found violations should be corrected in time; ?

3. The responsibility of the floor supervisor should be to understand the ideological status of the department personnel, and report to the superior leader and solve it immediately when the employees have bad situations; ?

4. It is necessary to determine whether the employees of this department strictly abide by the work flow, work points and corresponding rules and regulations, and cultivate employees' high sense of responsibility and enthusiasm for work; ?

5. The job responsibilities of the floor supervisor require the floor supervisor to check all positions irregularly, and guide and urge employees to finish their work.

References:

Hotel management? Baidu baike