eloquence skills for leaving the other person’s number

What should I do if the customer does not want to leave his phone number? Below is what I have collected for everyone. Welcome to learn from it.

1. Why are customers unwilling to leave their phone numbers?

After the customer leaves the store, the only way for the sales consultant to keep in touch with him is by phone, but many customers are not very familiar with it. Are you willing to leave your mobile phone number? Why? We summarized it and there are 6 main reasons.

1. Afraid of being harassed. Afraid of being harassed by insurance companies, telecommunications companies or other companies that specialize in sending spam text messages. Afraid that car sales consultants will also make phone calls or make phone calls like them. Text message harassment affects your normal life.

2. I am afraid of losing the initiative. I am worried that after giving the sales consultant a phone number, I may receive a sales call from the sales consultant at any time, disrupting my decision-making rhythm and thus losing the initiative.

3. I am afraid of leaking personal information. My phone number is also part of my personal information. I am worried that it will be leaked to others and cause inconvenience to my work and life.

4. I am afraid of receiving calls at inconvenient times, such as receiving calls from sales consultants during meetings, breaks or other inconvenient times, which will cause inconvenience to myself.

5. Lack of legitimate and reasonable reasons. When the sales consultant asked for a phone number, his actions, timing and words were abrupt and lacked legitimate and reasonable reasons.

6. The customer is not a real intended customer. He is just here to take a look. He is not a potential customer with real intention to purchase. He may also be a disguised investigator from a competitor who is worried about exposing his identity, so he is unwilling to do so. Leave a phone number.

2. 9 tips for leaving customer phone numbers

Sales without tracking will end up in vain. This is the basic sales common sense that every sales consultant knows, and the premise of tracking is To try to leave the customer's phone number, here are the following 9 methods.

1. Ask for it when you first sit down to negotiate. From a physiological point of view, the buttocks account for a large proportion of the human body. Most people have a kind of inertia. Once they sit down, if there is no urgent matter, I am not willing to stand up again soon. Therefore, after the product introduction, as soon as they sit down, the sales consultant should take out the phone number record book for the customer to fill in. The phone number record book must have a long list of phone numbers left by previous customers for the customer to read. Seeing the phone number left by others will give the customer two psychological hints. First, other customers have left their phone number. It seems that I should leave it too, otherwise it will not be appropriate. This is the herd mentality at work. Second, you need to fill in your phone number as soon as you sit down to give him a feeling. If you don't fill in your phone number, you will have no chance to negotiate further. In order to get the opportunity to negotiate with the sales consultant, you can only leave your phone number.

2. Ask for it when the customer makes a commitment. When the customer makes a purchase commitment to the sales consultant in order to find out the preferential information, the sales consultant should pretend to be suspicious. For example, he can say: "Are you really going to buy it today?" Can you decide?" In order to prove that what he said means what he said, the customer will answer affirmatively. At this time, the sales consultant can say: "Since you are so sure, then leave a phone number first, and I will confirm whether the phone number is real. If the phone number is not real, then you must be lying to me." Provocation method , often very effective.

3. Ask for discounts when customers ask about them. When customers ask if there are any preferential policies, the sales consultant can pretend that there are relatively few discounts now and it may take a while before they are available. If there are any, The customer must be notified immediately, so directly ask the customer for their phone number so that they can be notified in time.

4. Ask for help when getting close to each other. When chatting with customers and discovering that they are from the same hometown or have some similar preferences, directly say to the customer: "It turns out that we are still fellow villagers. See you, fellow villagers." Fellow friends, keep in touch with each other more often, and leave each other’s phone numbers so we can keep in touch in the future.” Then he took out his mobile phone and gestured to enter his phone number, asking the customer to tell him his phone number. If you find someone with the same hobbies, such as photography enthusiasts, immediately say: "Oh, it turns out you also like photography. I also like it, and you are also a member of the Photography Association. We often do outdoor shooting activities with nude models. , please leave your phone number, I will definitely invite you to participate in the next event of the association, it will be fun." He took out his mobile phone again and made an action to enter the phone number, or he could legitimately ask the customer to inform him. telephone number.

5. Ask for discounts when negotiating. When the price negotiation reaches a certain level, if the customer asks the sales consultant to go to the manager to apply, the sales consultant can play a trick and say to the customer: "Sir, if I go to When the manager applies for discounts and gifts, you must provide your real phone number. I will go up to the manager later. The manager’s assistant will send a text message to your mobile phone for your confirmation. If he does not receive your confirmation text message, he will not agree. "At this time, the customer can only provide the real phone number. The sales consultant immediately enters the mobile phone number into his mobile phone in front of the customer and dials it to confirm.

6. Ask for business cards when exchanging them again. When the customer first enters the store, the sales consultant has usually handed his business card to the customer. However, when walking around the exhibition hall, the customer is likely to give it to the customer. It doesn't matter if the sales consultant loses his business card or not. If the sales consultant forgets to ask for the phone number when the customer sits down, he should promptly take out his own business card and hand it to the customer. If the customer already has the business card of the sales consultant, he will say that it is not needed and he already has it. The sales consultant should immediately say: "But I don't have your phone number yet, please leave one." When the sales consultant takes the initiative to hand over the business card to the customer, even if the customer refuses to accept the business card, he will have a mentality of giving back the benefit. Pressured to give one's own phone number in response to a sales consultant's request.

7. Inform customers when they have a chance to win. After introducing the product to customers, inform customers that the store is holding a lottery for prizes for visiting the store. The basis for the lottery is to fill in the customer’s real phone number and name. Put the receipt into the lottery box for the lottery, then take out the receipt and ask the customer to fill it out. As the customer fills out the form, the sales consultant calls the customer's phone number to confirm that the phone number is authentic and valid. Customers will also provide their real personal phone numbers in order to enter the lottery.

8. Ask for gifts when receiving them. The store can organize some in-store courtesy activities. When customers receive gifts, they are required to fill in a customer information registration form first, and then distribute the gifts to customers. This kind of Method can also obtain the customer's phone number.

9. If the eight methods mentioned above are not used and the customer is getting up to leave the store, although it is too late, it is definitely not possible. Don’t give up. You can be like the little Zhang at the beginning of this article, chasing customers with a note and saying: “Sir, please leave a phone number. As soon as we have any promotions, I will definitely notify you as soon as possible. You will definitely You can rest assured that I will not disturb you during your rest time, nor will I call you for no reason. If you don't leave me a phone number, our company will think that I have not received you well and that my service is not good. If I don't do my job well, I will be assessed and fined 50 yuan by the company. Please leave me your phone number, sir.

Look, I followed you to the side of the road. If I were your employee, I would. What do you think about serving your customers with such attentiveness? It’s not easy for us to do sales. Just leave a phone number.” The sales consultant will say this while sending the customer away. It has to be delivered to the entrance of the exhibition hall and to the security booth in front of the company. It keeps delivering until it is delivered to the side of the road. The customer relented and left his phone number.