How long does it take to deal with the complaints from Conghua market supervision?

Within seven working days, the meeting will decide whether to accept it or not.

Extended data:

1. The Market Supervision Administration was once called the Industrial and Commercial Bureau.

Generally speaking, the object of complaint must be a legal person (individual industrial and commercial households, companies, etc.). ), complaints against natural persons are generally not accepted.

3. The complaint channel is generally the market supervision and management department where the complaint object is located (principle of territorial jurisdiction).

4. The complaint channel can be made by directly calling the market supervision and management department or mailing the report documents. The quicker way is to make a complaint through 123 15.

123 15 The complaint procedure is as follows:

Step 1, search for 123 15, and the content marked in the red box is complaint platform.

Step 2: After entering the page, click the login button.

The third step is to register a new account. Please be sure to register with your new account and follow the prompts. (Registered, please skip)

Step 4: Please choose "I want to report" to complain to the market supervision department. Consumers choose "I want to complain" to protect their rights. To put it simply, the report I want to report is directly accepted and investigated by the market supervision and management department. Moreover, I want to complain, which is usually settled through consultation between consumers and businesses.

Step 5: Click "I want to report" and then click "Agree" to enter the next step.

Step 6: Take Taobao as an example: input the complaint object-select the enterprise-confirm-submit-input the complaint information and submit it.

5. Note: * is required, and it is best to fill in the unnecessary items, which will help the regulatory authorities to investigate and deal with it;

The handling unit shall fill in the form according to the market supervision and management department where the complaint object is located. Generally, there will be hints when inquiring about the name of the enterprise in places such as eye check and enterprise check.

The contents of the report must be handwritten and cannot be pasted and copied;

The single file uploaded by the attachment must be less than 5M, and at most 4 files can be uploaded.

6. The report is not accepted

(1), the defendant is no longer liable for breach of contract for goods that have exceeded the shelf life or have exceeded the shelf life after purchase;

(2), the court, arbitration institution or other administrative organs have accepted or handled;

(three) consumers know or should know that their rights and interests have been infringed for more than one year;

(four) consumers can not prove that their rights and interests have been infringed, and a mediation agreement has been reached and implemented, and there is no new situation or new reason;

(five) does not comply with national laws, administrative regulations and rules, shall not be accepted.