How to do a good job in children photography shop

Let the customer speak first to avoid an argument. 2. Ask customers to ask fewer questions.

3. Put forward your own opinions.

4. Make customers feel that they have made a decision.

L picky

Such customers often criticize the enterprises, products and services where the store is located, and make some unreasonable demands, trying to push the store back and embarrass the company.

Shopping malls can take the following countermeasures:

1, it is better to say less. Shopping malls should try to say as little as possible that has nothing to do with sales and facilitating transactions.

2. Speak with facts and speak with products.

3. Find out the reason and ask the customer the reason for the objection.

4. Answer around the main customer complaints.

L self-esteem type

This kind of customers often feel inferior inside, but their appearance is extremely self-respecting. They will not easily accept the suggestions and persuasion of the store, no matter whether these suggestions are useful to him or not.

Shopping malls can take the following countermeasures:

1. Praise customers' judgments and opinions.

2. Satisfy customers' self-esteem and vanity.

3. Explore the real thoughts of customers through self-esteem representation.

4. Don't expect friendship.

L timid type

This kind of customers are not suitable for the sales mode of the store or unfamiliar with the products of the photo studio, and show timidity and hesitation in their behavior.

Shopping malls can take the following countermeasures:

1. Try to enhance the sense of security of these customers, and you can take the form of dissatisfied refund.

2. The store frankly provides convenience for customers and helps customers save money.

3. Seek truth from facts and speak with examples to reduce the burden on customers.

4. Prove that the customer's choice is correct.

L grumpy type

This kind of customers are generally "angry" and "angry", and their words are too radical, and they often don't listen to dissuasion regardless of the occasion.

Shopping malls can take the following countermeasures:

1, try to be patient.

2. Create a relaxed and pleasant atmosphere to change the attitude of customers, praise them and make them blush.

3. With special patience and vigilance, capture information, handle customer objections, and gain customer recognition.

If they can't calm their anger for a while, the store can talk about it another day.

Ego type

This kind of customers generally do not consider the opinions and interests of outlets, and ask for excessive discounts and add content to the package.

Shopping malls can take the following countermeasures:

1, euphemistically refuse the unreasonable demands of customers, and give sufficient reasons.

2. Enhance the customer's attraction to our products and services, and use the popularity in the store to explain the problem.

3. Meet some customers' requirements when necessary, but it must be stated that "we just want to make you have a good mood by taking pictures. If you are satisfied, help me introduce my friend. "

L paranoid type

Such customers are generally skeptical about the negotiation or sales process of the store, neither trusting the store nor trusting themselves.

1, pious attitude, as far as possible to dispel the doubts of these customers, as soon as possible to win the trust of customers in the store.

2. Give a patient and detailed explanation to the questions or doubts raised by customers. Incorrect doubts must be pointed out, but sufficient evidence must be given.

3. Use more examples to explain.