How to compete for the manager of the call center?

Hello, leaders and colleagues! (Shouts out) This is Jia Shengwei from Zhao XX detachment of Chaoyang Center. I'm glad to take part in the competition for supervisor today. I am very excited. I especially want to thank General Manager Sun, Director Cheng and Manager Jia for giving me this opportunity. I will make good use of it. No matter what the result of the competition will be, I think it is an experience and a challenge for me to participate in this competition, which will make me.

First of all, allow me to introduce myself. My name is Wei Jia. I come from the beautiful coastal city of Yantai. I graduated from beijing university of chemical technology, majoring in marketing. I was a monitor in the university. After graduation, I worked as the director of the Outreach Department of Peking University Venture Capital Research Association. Later, I started my own business and worked as a network technology company for one year. But I always feel that I haven't found what I really want. It was not until I joined XX Bank that I finally found something I could entrust. It can make me grow into a towering tree. Time flies. It's been some time since I came here. During this period, my comprehensive ability has been greatly improved and my grades have steadily increased. There is little fluctuation every month, and it is basically maintained at around 160 or 70. I have successfully developed Lenovo Group, UFIDA Group, Huawei Group, Chinese Academy of Sciences, Institute of Iron and Water Sciences and other large enterprises with good qualifications and some national prefix units. The exhibition mode is sweeping. I came to Guangfa and experienced three captains. In line with the concept of "being a down-to-earth person and doing one's duty", he has been the vice captain of the team and actively supported and cooperated with the captain's work, which has been affirmed and praised by Manager Jia and the captains. At the same time, I learned their advantages from each captain and saw their shortcomings. I will actively learn from them and avoid them in my future work. More importantly, during the military training at the end of this year 10, I was lucky enough to win the trust of General Manager Sun and serve as the monitor of Class 2 continuously. In these short seven days, I didn't live up to the expectations of the leaders. I led Class Two to win the honor of an excellent class among 22 participating classes, and I personally won the title of excellent model. At the same time, I have forged a brotherly friendship with every member of my class, so I believe that I am equally capable, determined and confident to become a XX again. (full of passion)

I attach great importance to this competition. One purpose of running for division commander is to uphold the concept that XX Bank makes Excellence a habit, make Excellence an inexhaustible motive force of XX Bank, bring Excellence with Excellence, promote Excellence with Excellence, and truly integrate Excellence into our daily lives. I have been thinking about market planning and team building for a long time. I want to share it with you today. I hope that even if the competition fails, it will be beneficial to the development of XX Bank. The following is my humble opinion on market development and team building. I. Market development

In my opinion, as a team leader, you should not only know how to complete and fill in the form, but also be able to plan the market layout as a whole and lead and guide the team members to fight in the market. At present, the credit card market is well known. In order to issue credit cards, banks have made different efforts, and homogenization is becoming more and more serious. To win in the fierce market competition, I think the most fundamental thing is 1. How to plan our own market, fully integrate team resources to build our core competitive advantage, gather limited resources to invest in specific areas (regions), and do a good job in industry development and regional block development. And the directional development of a group of people, so that the goal is clear, the qualification is easy to control, and the strength of the whole team can be concentrated to form a joint force to carry out multi-wave and multi-round attacks on a certain target position. All members of the team should cooperate with the cluster to form a powerful fist, conquer the market one by one, and understand the market one by one. It is a waste of time and precious and limited resources to avoid casting nets aimlessly everywhere. At this point, I think Pan XX detachment in Chaoyang Center has done a good job. The captain personally took the lead in fighting in the front line of the market. They rallied the whole team to attack the airport. We can see that they play beautifully every month, and their performance ranks first. 2. Secondly, we should give full play to the role of customer word-of-mouth introduction. The team leader should be responsible for urging and guiding the team members to further visit old customers while doing their jobs, and explore new customer groups and new markets through them. In the process of developing the market, we can't simply make cards for the sake of making cards, so it is difficult to highlight our competitive advantage and unique differentiation in the fierce competition. 3. We should integrate some new businesses such as (selling funds, developing acquiring merchants and selling gold). While developing new businesses, we must develop new customers for the card. There must be a huge customer base hidden behind an industry. These customer groups are essentially interoperable, which is a rare and excellent resource for us. We should fully integrate these resources, enjoy them, tap and maximize their value, and don't let such precious things run away from us in vain. At the same time, we should carry out these new businesses in a real way, and we should not let the new businesses that the leaders have worked so hard to increase exist in name only; 4. In terms of development mode, we should do a good job of deep excavation from point to area, with one person taking a group and one piece taking a piece, combining sweeping with exhibition, focusing on some state-owned units, foreign-funded enterprises, large joint-stock enterprises and some small and medium-sized enterprises with great development potential and good market performance, strictly controlling qualifications and actively avoiding risks. The team leader should have a clear sense of the overall situation and assist the team members to make preparations before development. Help team members as much as possible and teach them to talk about some good activities. Every night, I have to help the team members plan the next day's whereabouts. Before they go to a building, help them find out which enterprises are in the building, who are the contacts of the enterprises and their telephone numbers. This can not only help the team members to reduce a lot of blindness, but also avoid too much unnecessary waste of time, and also prevent the team members from being rejected by the security guards because they don't know who to look for before entering the building, so that employees will feel less embarrassed.

2. In terms of team building, I summed up six views on building a first-class and efficient elite team. 1. Create a unique team culture and increase team cohesion: the team is the home of team members, so that each team member can feel the warmth of home, let team members pour out their joys and sorrows of the day and relieve fatigue. In the team, the captain should not only play the role of parents, but also be a good coach. In life, he should care about his players like his parents. In fact, every team leader comes from team members step by step, and he can best understand the bitterness of team members' work. He should understand the difficulties of team members and give them solutions in time. At work, he should find the achievements of team members in time and give them positive affirmation and praise. He should put himself in the other's shoes, prescribe the right medicine for each player, and fully stimulate their potential to get out of the quagmire of temporary sinking according to their specialties. Encourage employees to actively express their ideas, communicate with each other, lead the team to form a positive, cooperative, warm and harmonious team atmosphere, and form a team master cultural concept of "I am proud of the team and the team is proud of me" in the team, so that team members can truly regard the team as their home. 2. There must be strict organizational discipline and strict execution: Throughout history, no team with lax discipline can become a winning teacher. Only with strict discipline as a guarantee can we be in an invincible position. To do this, the captain himself must be strict with himself, take the lead in setting an example and set a good example for the players. In fact, the team members have been paying attention to and imitating the captain's every move. When encountering difficulties, we should adjust our mentality in time to be calm and calm. Don't be surprised, there should be a realm of "Mount Tai collapses in front without panic, without anger for no reason". We should use our own actions to give the team members enough courage and confidence, strictly demand the team members in their work, pay attention to every detail, diagnose the problem in time, find out the crux of the problem, guide them to correct their direction and help them eliminate hidden dangers in mines. 3. There should be strict incentive and reward measures: the goal of the team should be directly linked to the vital interests of each team member, so as to be fair and just, enjoy the team resources, draw a beautiful blueprint for the team members, make them full of confidence in this job, and have a broad and relaxed atmosphere for the team members to give full play here. Secondly, we should be good at listening, communicate with team members in two ways, encourage team members to express their opinions actively, and be more observant. It is necessary to find out the bad signs in the team in time, put an end to them in time, never tolerate them, and try to eliminate hidden dangers in the bud as much as possible. The team should be flexible and the team leader should go up and down. I think it should be held by the two best performers every week, and everyone takes turns working in a team to form an atmosphere of catching up with others. Give everyone a head start. 4. Cultivate team elites: I think each team should cultivate at least one or two team elites who are serious and responsible for their work and have outstanding performance, so as to set an example for the team. With the existence of these benchmarks, even if the team is in the most difficult and dangerous time, as long as it always maintains the standard performance, as long as the spirit of these benchmarks does not fall, everyone will regain their confidence and consciously follow him, so that the team will never fall. Get out of trouble smoothly. 5. Quantify team goals and conduct reasonable time management: it is not only efficient but also effective to clearly set team goals and the goals of each team member, and quantify them to every day, prioritize and allocate time reasonably. 6. Listen to customers' opinions and provide continuous training for players to help them increase some practical business skills and cultivate their excellent business quality. Let the players dare to try actively and exercise in practice, only practice can make a real soldier; Secondly, we should establish the service concept of "customer first, serve customers well", and always protect our team members and help them avoid unnecessary complaints. Let me interact with you. Do you think I look like a soldier? (Loudly) In fact, many people also said that I looked like a soldier when they first met me. I did have a dream of being a soldier since I was a child, but it never came true. Fortunately, I joined XX Bank and became a soldier in the military camp of XX Bank. Under the wise leadership of Sun Zonghe, I will constantly cultivate myself, self-discipline and self-improvement, and constantly improve my comprehensive quality, so as to truly make myself a truly qualified soldier in XX Bank. Thank you again for your support. Wei Jia, a soldier of XX Bank, salutes everyone. (gesture)

First, the writing requirement of competitive speech is 1, the momentum should be charged, the attitude should be sincere and frank, the language should be concise and powerful, and the heart should be full of confidence.

Second, the writing method of competitive speech 1, the beginning method of competitive speech

There is a time limit for competitive speeches. Therefore, a wonderful and powerful beginning is very important. Experienced candidates often start with the following methods: (1) Express gratitude with sincere feelings. This method can make competitors and spectators have the effect of psychological integration. For example:

I am very grateful to the leaders and comrades for giving me this opportunity to compete for employment. (2) Introduce yourself briefly, such as name, education, position and experience. For example, my name is Li Mingxin. 1983 graduated from the philosophy department of Peking university, 1985 joined the China * * * production party, and is now the deputy director of the philosophy teaching and research section. (3) Summarize the main contents of the competition speech. This method allows the judges to understand the speaker's keynote from the beginning. For example, my speech today is mainly divided into two parts: first, I compete for the advantage of deputy director of the personnel bureau; The second is to talk about the idea of being a deputy director of the personnel bureau. 2. The main content of the competitive speech The purpose of the competitive speech is to introduce yourself to the judges, let the judges know your basic situation, and understand your understanding of the competitive position and your plans after being elected. Therefore, the main contents of the speech should include the following aspects: 1) Introduce the basic conditions for your application. The so-called basic conditions are political quality, professional ability and work attitude. This part is actually to explain why you want to apply and why you want to apply. When introducing their own situation, competitors must be targeted, that is, introduce their academic qualifications, experience, political quality, professional ability, existing political achievements and so on. You don't have to cover everything, you should choose according to the function of the competitive position. (2) Briefly introduce your own shortcomings. Competitors should show their strengths as much as possible when introducing the basic situation of their applications, but they should not remain silent about their own shortcomings. Please look at a competitor's statement: I have never been a class cadre and lack experience. This is a shortcoming, but it is precisely because I have never been in the "officialdom" and I am clean, and there is no "bureaucracy" and "bureaucracy"; Less is timid and selfish, and more is proactive. Just because I have been living at the bottom, I have never experienced the experience of "being above". I don't like to put on an official airs, and I can't take it, so I have a democratic style. Therefore, my slogan is "Be a thorough civilian monitor". (3) indicate your intention after taking office. Appraisers are more concerned about the intentions of competitors after taking office. Therefore, when speaking in competition, competitors must clearly state their views in concise language, that is to say, they should closely focus on the hot and difficult issues that the audience cares about and put forward clear work objectives and practical measures. Please look at the speech of a candidate for the post of deputy director of the department of retired cadres: summing up my own situation, I think I have the conditions and ability to serve as deputy director. If I can compete successfully, I will do the following work well:

First of all, assist the director to continue to do a good job of veteran cadres. Solve the problems that old cadres need to solve urgently. Such as the treatment of veteran cadres in political life and the education of veteran cadres in their later years.

Secondly, actively organize veteran cadres to carry out active and healthy cultural fitness activities, so that they can enjoy it.

The third is to actively carry out home visits, especially to strengthen services for the elderly who are lonely and widowed, and arrange staff to form a helping pair with them, so that they can feel the warmth of the organization. Fourth, set up a suggestion box to understand the ideological status and needs of the elderly, report information to the bureau leaders in time, and solve problems in time. 3. The ending method of competitive speech.

A good conclusion can deepen the evaluator's good impression of competitors and is conducive to the success of the competition. The common ending ways of competitive speeches are: (1) indicating the attitude towards the success or failure of competitive speeches. This method can make evaluators feel the honesty of competitors. As an active participant in this competition, I hope to succeed in it. However, I will never avoid failure. No matter what the final result is, I will "be an upright person and do things seriously." (2) Express your confidence in competing for posts. For example, although my speech today is a self-recommendation, it is not that the old lady sells melons to brag. I just want the leaders to see the real me. I believe that with my political quality, professionalism, down-to-earth spirit, work enthusiasm and management experience, I will be able to do a good job as deputy director. If you have any questions, please give me a chance. I will never let you down. (3) I hope to get the support of the judges. For example, leaders and judges, please trust me and vote for me! I will be a qualified director.

Attach an example

Leaders and colleagues: Hello!

My name is-this year is my 30th birthday. As the saying goes, stand at thirty. In the new century full of vigor and vitality, in the ever-changing era of knowledge economy, in today's fierce competition, challenges and opportunities coexist, ask yourself, what can I insist on? I have thought deeply, confused and helpless. The ancients said: since God has given talents, let them find jobs! . In view of this rare opportunity to compete for posts, I took to the podium with the purpose of improving myself, showing myself and accepting judgment, hoping to leave something for myself in my thirties by ability rather than luck. ...

Standing in front of everyone, I am a little thin, steady but not rigid, radical but not unassuming, gentle but not cowardly, stupid but not lazy, upright but not stubborn. 1989 In September, he was admitted to the Air Force Flying Academy and studied flying. Later, because of poor eyesight, he was confined and worked as a platoon leader, instructor and officer. I studied in party member, and I changed my job in September 2000. In the examination of political and legal system for 206 demobilized military cadres, I ranked second. I thought I would be satisfied if I could find a job as a policeman, but I didn't expect to be honored to be selected to work in the office of the municipal party Committee of the head office. Here, I sincerely thank all the leaders and colleagues for their love. I spent a year with everyone, with great pressure and endless motivation. I don't have a glorious past, I just want to grasp the present and the future. Today, I participated in the competition for deputy director of the editorial department of New Yiyang, mainly based on the following two considerations: on the one hand, I feel that I have the quality of being a deputy director; On the other hand, I have a hard-working and obscure professionalism. I am a rural yazi, and I deeply understand the truth that "the sword front comes from sharpening, and the plum blossom fragrance comes from bitter cold". Before I became a soldier, I participated in the "double robbing" and went up the mountain to cut firewood; After being a soldier, I have withstood the test of bearing more than 50 kilograms in the scorching sun and marching 50 kilometers a day, and I have also experienced eight years of tempering under the harsh natural environment and hard living conditions in the northwest. Especially the strict military camp life has cultivated my good qualities of "sweating and bleeding without tears" and "being especially hard-working, especially patient, especially fighting, especially dedicated". I love my job, my work is down-to-earth, careful and meticulous. No matter what I do, I never talk about the price, and I don't complain about others. I love my job and try my best to do it. Second, there is an innovative consciousness of being open-minded and eager to learn, pioneering and enterprising. Einstein said: Love is the best teacher. I like secretarial work. I usually read books and newspapers, and I also browse some political and economic books. After working in the office, I am modest and eager to learn, and I am not ashamed to ask questions. Systematically studied the relevant business knowledge and the spirit of all kinds of documents at all levels, and initially possessed the necessary business knowledge and policy level for a secretary. I also taught myself computer knowledge, and I can skillfully use computers for online operation, word processing and daily maintenance. I am active in thinking, have a wide range of hobbies, accept new things quickly, be brave in practice and have pioneering spirit; At the same time, I am energetic, energetic, enthusiastic and motivated. Third, it has the excellent quality of being strict with self-discipline, honest and clean. I believe in being honest with others and being strict with myself. I have worked in a company of hundreds of people for many years, not only to safeguard the authority of the company cadres, but also to become one with the soldiers. It is precisely because of my good personality charm and purpose in life that I have established deep feelings with my comrades-in-arms and won the love of the soldiers. When I left the team, many comrades-in-arms burst into tears because they could not bear to leave me, and spontaneously beat gongs and drums to see me off. After working in the office of the municipal party Committee, I will constantly strengthen my personal cultivation and party spirit training in my daily life and work. Taking "being honest and being diligent" as the creed, we have always been strict with ourselves, respecting leaders and uniting comrades, which should be affirmed by leaders and colleagues. Fourth, there is a resolute, pragmatic work style. 1 1 year's military career has cultivated my resolute, pragmatic work style, my unambiguous and non-procrastinating work habits, and my bookish, supercilious and pragmatic work attitude. Up to now, I still clearly remember what an old chief earnestly said to me when I left the army: Cai Xiao, no matter where you work and what position you are in, as a producer of * * * who has been beaten by the army for many years, you should not only be worthy of the party, but also be worthy of the training of the army and your own conscience. On the other hand, I think I have the ability to be a deputy director. First, have a certain political literacy. I am usually more concerned about major events in social life, have a certain understanding of the country's major policies, and have a high ideological and political awareness. Especially after working in the local area, I pay more attention to the study of political theoretical knowledge and ideological transformation, and can always maintain a firm political stance and a high degree of political acumen. Second, there is a certain writing foundation. "My mind is full of poems and books." I loved literature in middle school, joined literary societies, published poetry at the age of 17, and published more than 20 literary, news works and theoretical articles in newspapers and periodicals at or above the provincial level in the army. After working in the supervision room, with the help of leaders and colleagues, my comprehensive writing level has been improved to a certain extent. After my article "How to Improve the Authority of Supervision" was published in the first issue of Contemporary Secretary this year, the supervision departments of Guangxi, Shanxi and other brother provinces and cities wrote in succession, asking us to send materials for them to learn from. Third, there is a certain management ability. During my work in the army, I worked in a grass-roots company for five years, engaged in the daily management and ideological work of the company. During my tenure, my security company was the Advanced Air Force Company of the Military Region. He also led a team to participate in the military air force support professional competition and won the third place. I also won the third class, and most importantly, I have accumulated some management experience. Fourth, have a preliminary understanding of editing work. Before I quit my job, I worked as a news officer for nearly two years and worked as an intern in the Air Force newspaper for three months. I am a special correspondent for the Air Force Daily and the People's Liberation Army Daily. I have been the editor-in-chief of group briefings and broadcast drafts, and I am not an amateur in photography. During my one-year work in the supervision room, I was mainly engaged in the editing work of Yiyang supervision room and people's survey. I should say that I am an editor with little knowledge. If I am lucky enough to succeed in the competition, I will fly first, live up to expectations and fulfill my mission, so as to "strive for a position and promote officials by position." First, put yourself in a correct position and be a good supporting role. In my work, I will respect the director's core position, maintain the director's prestige, ask for more instructions and report more, have more heart-to-heart communication and be a green leaf. Dialectically look at your own advantages and disadvantages, foster strengths and avoid weaknesses, unite and cooperate, and achieve: not offside in place, not to undermine Taiwan. Second, strengthen study and improve quality. On the one hand, strengthen the study of political theory knowledge, and constantly improve their political theory cultivation and ability to distinguish right from wrong. On the other hand, it is to strengthen the study of business knowledge and high-tech knowledge, keep up with the pace of the times, constantly enrich and improve, and make yourself more competent.

Third, work hard and forge ahead. We should not only carry forward the fine style and tradition of the past, but also work hard, pay attention to groping for experience and exploring ways in work practice, and make joint efforts with everyone to make New Yiyang a more forward-looking, readable, instructive, ideological and Yiyang-specific publication of party committees and organs.

Undoubtedly, in front of leaders and colleagues, I am still a relatively unfamiliar student or recruit; To be fair, I haven't worked in the office for a long time and have participated in competitions. I have no achievements, no qualifications, no foundation and no advantages. It was Napoleon's phrase "A soldier who doesn't want to be a general is not a good soldier" that inspired me to give it a try, respond to the call of the organization and take an active part in the competition. I dare not expect anything, just want everyone to know me, understand me, help me, or like me and support me. It is precisely because of this that I see my own gap more clearly, which urges me to work harder, fulfill my duties, study hard and work hard, and repay the organization and comrades with my modest strength. Finally, I ended my speech with a homemade couplet. The first part is "win without arrogance, lose with grace", the second part is "lose without regrets, stay without intention", and the horizontal part is "keep pace with the times". Thank you!

Leaders and colleagues: Hello!

Thank you very much for giving me this opportunity to give a speech on competitive employment. In order to give you a comprehensive understanding of me, let me introduce myself first: My name is Lu Lan, party member, and I have a bachelor's degree. 1998 started working in Xiamen Yu Xiang International Freight Co., Ltd. in July, and it has been almost nine years now. I have done documentation and customer service, and I am familiar with the business of the department. The reason why I compete for this position is to better serve the company and make greater contributions to its development. It is both an opportunity and a challenge for me to participate in this competition. I hope that through this competition, everyone will have a deeper understanding of all aspects of me, give me more encouragement and support, and lay a good foundation for better service for the company in the future.

At present, China's economy is developing rapidly, and the export trade volume is increasing rapidly year by year. Xiamen Port is located in an important position in the construction of the economic circle on the west side of the Taiwan Strait, with active export trade and the largest export volume of goods in China. It is an important commercial port in the southeast. Faced with such a good opportunity, our company is also developing rapidly, but it is also facing great competitive pressure, especially the competition for talents and service quality. In this way, customer service is particularly important. The quality of customer service directly affects the company's reputation, credibility and development. As a member of the company, I have the responsibility and obligation to do my own customer service work and complete the task with high quality and efficiency. If I can be hired as a senior customer service, I can give full play to my expertise and ability, and I believe I can do better. Here, I will elaborate my competitive advantages as follows: First, I have strong independent operation ability, rich customer service experience, familiar with various customer service links of the department and strong risk awareness. From the first day I entered the Yu Xiang National Games, I began to love this job and cherish the hard-won opportunity given me by the company leaders. It has been more than 8 years since I came to express delivery. No matter where I work in the company, I am unknown, work hard and do extraordinary work in ordinary jobs. I have been engaged in the work of documents and customer service posts, and I have done one thing and loved one thing, and I am serious and responsible about my work. Good working attitude, strong sense of responsibility and enterprising spirit have greatly strengthened my ability to operate various customer service work independently. I have a good sense of service and high customer service skills. I can handle all kinds of problems, try to satisfy customers and reassure the company. In the increasingly competitive logistics development, good service awareness and service skills are the key for the company to win. At work, I always think about what customers think, worry about their urgency, and sincerely provide quality services to customers. The needs of customers are our needs. We are conscientious and meticulous, and have won the trust of customers through high-quality service, and have been appointed by customers to run business, helping salesmen to open up markets and establish a good image of the company. All the customers we are responsible for have maintained long-term cooperative relations with the company. Engaged in customer service for many years, so that I have accumulated rich work experience. I have been responsible for the operation of many international freight forwarders, such as Global America, OCS, Swiss Logistics, Dexun, NEC, OD Shipping and so on. At the same time, I have also been responsible for the operation of many large domestic enterprises, such as Yongan Forestry and TPV Electronics. The operation of many international freight forwarders, the operation of various salesmen to pick up the goods themselves, the operation of American Airlines, the operation of changing import orders and so on. , and can do a good job in file management of departmental customer service according to the company's requirements. In addition to serving customers well, the risks and interests of the company are also very important. We should guide customers according to the requirements of the company's accounts receivable system through daily work, so that they can get used to our risk control process unconsciously and meet the company's requirements as much as possible. These experiences make my business knowledge more comprehensive, familiar with all kinds of customer service links in this department, and I can easily control the whole operation process. Second, have the ability to assist the department manager to coordinate customer service. I have strong coordination ability and some experience in solving difficult and urgent problems. There are many unexpected situations at work, and I can coordinate and solve them myself; Difficult problems, we help each other and solve them together, forming a good team. I can take the initiative in the face of difficult work. Take the operation of Yongan Forestry, a listed company, as an example, it is sea-rail combined transport, that is, containers are transported to factories for loading by train in China, returned to Xiamen after local customs clearance, and then exported by sea. The only companies operating sea-rail combined transport in Xiamen are port logistics and Sinotrans. When I first took over, no one ran the company. I humbly asked the relevant personnel for advice, overcame many difficulties, finally successfully completed the operation, and at the same time satisfied the customers, and established a long-term good cooperative relationship with our company. Third, be good at summing up experience, combing processes and cultivating new people. I have accumulated rich experience in my work and sorted out many operation procedures. For example, during the operation of Yongan Forestry, I summed up my experience in time and compiled this guest SOP, which I believe will provide many valuable experiences for later operators. At the same time, I have the ability to train new customer service, and I can be competent as a company trainer. In our department, I have a good affinity, unite my colleagues and be helpful. I always teach my colleagues what I have learned without reservation, patiently and meticulously, and combine theory with practical operation. I have trained several new customers, and now they have achieved good results in the company. Fourth, a strong sense of professionalism and self-motivation. Learning is like sailing against the current. If you don't advance, you will retreat. Never too old to learn. I always actively and constantly learn new knowledge, actively participate in various trainings and constantly improve myself. In 2002, I passed the National Freight Forwarder Qualification Examination, and also won the titles of "1999 Post Model of Yu Xiang Guo Yun Company" and "2006 Express Logistics". I am not satisfied with my past achievements. I will bravely face the challenge, work hard, make suggestions for the company's development and make greater contributions. In the future work, I will, as always, complete the work entrusted to me by the company. Keep a positive working attitude, set an example, solve today's problems, stress efficiency and effectiveness, keep learning, keep improving, and constantly improve yourself. Always keep six hearts: love, sincerity, enthusiasm, modesty, carefulness and carefulness, and work with everyone to contribute their modest strength to rapid development.