How do group travel agencies and cooperative ground travel agencies determine their travel plans?

As the core of travel agency's work, the planning and adjustment of travel agencies are particularly strict with employees, but for some people who are engaged in planning and adjustment for the first time, there are always some jobs that are not in place, and even for some elderly people, it is easy to make some common-sense mistakes. The following are eight points for attention in the planning and adjustment of travel agencies. I summarized them and gave you encouragement. Pay attention to eight points in the planning and adjustment of travel agencies: oral confirmation or unclear confirmation: when planning and adjusting reception matters such as food, accommodation, transportation, shopping and entertainment with relevant cooperation units, it must be subject to the receipt of the confirmation letter with the official seal or business seal of the other party or the fax confirmation with the official seal or business seal of the other party, and the confirmation can not be accepted by the other party. Even if the other party is a familiar partner, it is not allowed, because there are great variables in the content of oral confirmation and online chat confirmation, especially in the tourist season, it is difficult to guarantee the relevant reception matters, and even cause inconsistency with the other party's requirements, thus causing irreparable damage to the reputation of the agency. For example, when a travel agency in a coastal tourist city received guests from Hebei in 2007, the tour group confirmed two groups of teams at one time. Because the fax confirmation is not very clear, I didn't check the plan of the organization in detail. After consulting the phone number of the other tour guide, the second group of guests was arranged, which led to the lack of room for the second group of guests when they arrived in the city for sightseeing. At that time, it was the tourist season, so it could not be arranged according to the other party's standards. Finally, the second group of guests even slept on the street. This accident. In the end, the travel agency joined a number of travel agencies and collectively blocked the cooperation between this city and this travel agency. Oral confirmation is not legally binding on the other party. In order to pursue higher profits or be influenced by other factors, the other party is likely to cancel the reception commitment to you. Once the other party cancels the reception promise to you, and you haven't received the change notice, you may be able to accommodate the reception in the off-season, but the peak season is definitely a severe work challenge for the dispatcher. Improper handling will lead to serious economic losses and reputation losses. Eight points for attention in planning and scheduling of travel agencies: disorganized work: planning and scheduling need to deal with all kinds of daily or unexpected events, as well as all kinds of people, which requires planning and scheduling personnel to be organized and planned, prioritize and make plans in advance for various situations. Planning and debugging should be familiar with the basic situation of each operation team and communicate in time. You should have an alert, flexible and rigorous brain, take a big notebook with you, and record all kinds of information you often use in different categories, especially some things that are easy to forget but need special attention at any time. Read it several times a day to remember. You can write very well, or just a few keywords, as long as you can understand them. Travel agencies should pay attention to eight points in planning and dispatching work: delay in reply: planning and dispatching personnel should pay enough attention to every request that needs your reply as soon as possible, and must not delay or handle it. Otherwise, it will either delay the effective handling of things or lose customers. For example, if the other party asks you to provide product quotation or tour route design, you must extract relevant information from your own database as soon as possible, and reply in 3-5 minutes after processing and polishing, otherwise the other party will turn to other cooperation units because of waiting anxiety. If you are too busy, please ask other dispatchers to help. Don't quote for unfamiliar tourism products and routes at will, otherwise it will either affect your company's economic income or its reputation, thus losing customers' trust in the company. Eight points for attention in planning and dispatching work of travel agencies: abuse of communication facilities: planning and dispatching personnel should be concise, fast and clear about outgoing or incoming calls, and should not talk too much about irrelevant topics, make personal calls or use them for "chatting" when they are in love. If you really can't take care of both, take the form of double mobile phones or double or multiple mobile phones, and should focus on travel agency affairs. Otherwise, many business calls can't be dialed in or out, which will delay the timely and effective handling of travel agency business. Accordingly, the dispatcher must ensure that the phone is turned on 24 hours a day, and his contact information should be kept smooth during working hours and after work hours. Unless there is a major problem, you can't turn it off for no reason. At present, the tourism market is becoming younger and younger. Some young people have many topics and often chat with each other in the name of work needs in order to attract tourists. However, this method of wasting time and resources is not desirable. When you compliment each other, if you spend it on how to do a good job as a team, you will get more customers. Making full use of communication facilities is also a necessary quality for qualified dispatching. In the evening, the motorcade scheduled to arrive the next day arrived in the city one day earlier due to an accident. However, due to the failure of the mobile phone, the phone has never been connected. Finally, the tour group had no choice but to choose other partners, which caused great losses to the land agency. Eight points for attention in the planning and adjustment of travel agencies: not careful operation; planning and adjustment personnel should be rigorous, careful and discerning. They should be able to find subtle changes in the reception plan, study the special requirements carefully, and have the consciousness of repeated inspection and detailed inspection. It is necessary to write down everything that needs to be explained to the reception staff, not just think about it in your mind or think about it temporarily, otherwise there will be omissions and hidden dangers, which will not be conducive to the normal implementation of the reception plan. Debugging document management should be standardized and orderly, and any required information can be found in the shortest time without being in a mess. Especially for customers with special requirements, such as the dining requirements of Hui friends, we need to arrange several single rooms when we check in. We must keep in mind all kinds of special requirements on the itinerary and explain them in detail. At the same time, we must repeatedly tell our staff after the team arrives. Eight points for attention in the planning and adjustment of travel agencies: unreasonable itinerary; planning and adjustment should fully understand and inspect the food, accommodation, transportation, shopping and entertainment in the reception area, and also grasp the latest changes of these matters, and properly arrange the tourism reception plan with the optimal combination planning. Special requirements such as time, place, rules, taboos and routes should be strictly grasped for some related matters such as watching the sunrise, tide, admission, visiting the palace and watching the game. It is necessary to arrange the itinerary in the most reasonable and economical way, which is not only convenient for tourists, but also convenient for our own reception staff, and also reduces the workload for ourselves. Communicate with relevant receptionists (including tour guides and drivers) in time and listen to their opinions and suggestions with an open mind. Especially the latest changes of scenic spot information, otherwise it will have a great impact on the itinerary and even cause great losses to the interests of the club. A scenic spot in a city was closed due to internal contradictions, and the travel agency did not inform it in time. At the same time, the travel agency did not ask carefully, and still arranged the daily itinerary according to common sense. As a result, when we arrived at a scenic spot, we couldn't visit it, which made the guests unhappy. Because the scenic spot is far away from other scenic spots, in the case of fruitless communication with the guests, the land agency can only arrange a famous scenic spot in different places for the guests as compensation, which not only causes the credibility problem of the land agency, but also causes economic losses. According to different routes and different trips, the dispatcher must know fairly well and make reasonable arrangements. Travel agencies should pay attention to eight points when planning dispatch: lack of effective communication with outreach staff. When planning team reception plans and receptionists, planning dispatchers must contact the outreach staff of the group to learn more about the relevant information and special requirements of the team and make targeted reception plans accordingly. The reception plan based on general experience does not meet the requirements of special teams. Only by strengthening communication and enhancing understanding can we provide comfortable services for tourists, provide corresponding introduction and communication according to the characteristics of the team, reduce the insecurity of guests in different places as soon as possible, and provide great help for a better and smoother travel itinerary! Pay attention to eight points in the planning and adjustment of travel agencies: lack of understanding of cooperatives: when planning and adjusting, you must have an in-depth understanding of cooperative travel agencies, such as scale, industry credit, team size and other information, and strictly verify whether it is a "black society" or a department, otherwise it will suffer a big loss because of the cheap plan. With the vigorous development of China's international travel industry, some people speculate in the tourism industry, do not stress honesty, and catch a lot of unconventional tourists. Therefore, the planner should have a certain understanding of the partners before cooperation, otherwise, it may appear in his own field of vision that he lost his wife and lost his soldiers. Similarly, when looking for hotels, restaurants, coaches, ticketing agents, tour guides, scenic spots, shops and other cooperative units. We must also fully grasp the relevant information. The eight points for attention in the planning and adjustment of travel agencies are very meaningful. If you want to work hard, try to understand the eight taboos!