Hotel terminology

Examples of hotel terminology are as follows:

1. Room status

1. General room status is divided into: room cleaned (OC), room not cleaned (OD) ), vacant room has been cleaned (VC), vacant room has not been cleaned (VD), maintenance room (OOO), etc.

2. A clear understanding of the room status is helpful for customer service and room sales.

2. Room types

1. Common room types are: standard rooms (standard single, standard double), deluxe rooms, business rooms (executive rooms), suites (deluxe suites) ), connecting rooms and apartments, etc.

2. Different types of rooms are suitable for different types of guests.

3. Double room

1. Refers to a double bed or two single beds in the room.

2. The impact of double room occupancy on the hotel (increasing the hotel’s total sales revenue).

4. Occupancy rate

1. Refers to the occupancy rate of hotel rooms.

2. The calculation method is the percentage of all rooms sold divided by the total number of rooms available for sale.

5. General account, main bill

1. For two or more people, all expenses incurred are recorded in a specific account and settled uniformly at checkout. This account is called General Account.

2. Generally used for tour groups.

3. It is convenient for settlement when there are many customers.

6. Half-day room use

1. Refers to the guest’s request to rent the room for half a day, not overnight.

2. If the rental time is within six hours and the check-out time is before 6 p.m., the room price will be half of the full price.

3. Generally not accepted when the room is full.

7. Prepaid deposit

1. Refers to the deposit paid by the guest when booking a room.

2. Prepaid deposits are beneficial to both the hotel and the guests.

3. Several ways to collect advance payment.

8. Booking forecast

1. It is helpful for arranging work and doing a good job in sales.

2. The content reflected in the booking forecast report.

9. Check-in

1. Refers to the process of check-in procedures for guests staying in a hotel.

2. Steps for individual passenger registration.

3. Group registration steps.

10. Late check-out

1. Refers to check-out procedures after the specified check-out time.

2. Reasons for late check-out.

3. How to deal with guests’ requests for late check-out.