Tian Tian Tourism Network was established.

Tian Tian Tourism Network's Tourism Service Commitment

In order to make "Everyday Travel Network" a veritable excellent travel website and adapt to the development of tourism in the new century. Really satisfy your free, comfortable, comfortable and pleasant travel. Here, "Everyday Travel Network Travel" solemnly promises 10 to guarantee the legitimate rights and interests of tourists.

Travel Commitment 1: Travel Contract Signing

Visitors confirmed by our phone can request to sign a travel contract only by informing our relevant staff 12 hours in advance. We can sign a travel contract by fax or pick up the station at home without any extra charge.

Travel Commitment 2: Travel to Travel Route

After signing a travel contract with us, tourists will get a detailed travel itinerary before they travel. If any service quality does not match your travel itinerary, you can use the travel itinerary to make a complaint.

Travel Commitment 3: Travel Invoice

Visitors only need to inform our relevant staff 12 hours in advance and ask for a travel invoice. At the end of your trip, we will issue a formal travel agency invoice to you according to the tour fee you paid, without any extra charge.

Travel Commitment 4: Travel Insurance

After the tourists sign the travel contract, we will provide you with travel accident insurance according to the provisions of personal accident insurance in the Tourism Regulations of People's Republic of China (PRC).

Travel Commitment 5: Travel Investigation and After-sales Service

If tourists take part in individual package tours, they will receive an after-sales service survey sent by our mobile phone short message at the end of the tour to find out how you feel about our travel arrangements and tour guide services during the whole tour, and please sign a travel opinion sheet after the tour.

If tourists take part in a small package tour with a guided car, on the last day of the tour, our staff above the manager level will visit the tourists in person in the restaurant to find out how you feel about the itinerary, accommodation, catering, tour guide, driver and other services during the whole tour, and please sign the tourist opinion form.

Travel Commitment 6: Free Pick-up Station

Free shuttle service (the shuttle location is railway station, long-distance bus station and civil aviation bus station).

Travel commitment 7: 2 hotlines, 24-hour service hotline and 24-hour complaint hotline.

During the tour, we will open a 1 24 service hotline and a 1 24 complaint hotline to ensure that the legitimate rights and interests of tourists are protected during the tour. At that time, we will sincerely provide you with corresponding fast and high-quality services at any time.

Travel Commitment 8: Complaint Resolution Time

All complaints can be resolved in time, and those that cannot be handled at that time should be resolved before the end of the tour. Major complaints shall be handled by relevant departments.

Travel Commitment 9: Quit the group and relax.

If the tourists inform in advance 24 hours before the start of the tour, that is, before the two sides confirm and sign the travel contract, they will be fully refunded. If you leave the group due to the subjective and objective requirements of the guests during the tour, you will not be refunded. If the guests take the initiative to initiate a tour group because of our negligent arrangement, they will be fully refunded.

Travel Commitment 10: Gold Commitment

Quality problems will be paid first.