What are the cultural qualities of tourism professionals?

You can withdraw cash from many aspects, such as words and deeds, treating people and so on. To give a simple example, for example, when introducing scenic spots, you don't just pass by, but interact with tourists to make them remember the scenic spots deeply.

Tourism professionals's professional ethics:

Morality is a code of conduct to adjust the relationship between people and between individuals and society. The so-called professional ethics refers to the moral norms that people should follow when engaging in various professional activities, as well as the corresponding moral concepts, moral sentiments and moral qualities.

According to the basic requirements of socialist morality, the National Tourism Administration summed up the moral practical experience of China tourism workers for many years, and concluded the "Tourism Socialist Professional Ethics", which put forward basic requirements for the professional ethics of tourism receptionists.

1. Love your job and devote yourself to it:

Tourist receptionists should love the tourism industry, love their jobs, be brave in making progress, and establish noble professional ideals and dedication.

Setting up a noble career ideal will generate strong motivation, consciously and voluntarily contribute to the ideal career, thus feeling happy and satisfied. Asking receptionists to be dedicated means asking them to have a sense of professional honor in their work, to love the job, and to regard the satisfaction of the guests as their own happiness.

2. Warm and friendly, guests first:

Enthusiasm and friendliness and the supremacy of guests are the most basic and distinctive moral norms of tourism professional ethics. It is not only the concrete embodiment that the tourist workers love their jobs and warmly receive tourists, but also the special professional requirements of the tourism industry.

Enthusiasm and friendliness are both a moral emotion and a moral behavior. "It's a pleasure to have friends from afar" is the moral emotion that tourism workers should have; Customer first is the code of conduct for correctly handling the interest relationship between tourists and guests. As far as dealing with the relationship between guests and me is concerned, it is the professional responsibility and moral obligation of tourism workers to think of the guests and strive to serve them.

3. Sincerity and fairness, reputation first:

Treat guests with sincerity, be fair and just, pay attention to credit, be fair and reasonable, and the price is fair, so that tourists and enterprises will not suffer. As the saying goes, "Sincerely invite guests from all over the world, reputation comes from trust", and the reputation of an enterprise comes from the words "sincerity" and "trust". Enthusiastically and sincerely provide services to guests, respect their customs and religious beliefs, and safeguard their legitimate rights and interests.

Do the "four unifications" in the work, that is, the guests are the same when they come and go; The presence and absence of guests are the same; When the superior is present, it is the same as when he is not present; Supervised and unsupervised are the same.