What is the package tour plan?

Planning is the pillar of a travel agency, which mainly plays the role of connection, where the guests are doing, what changes have been made in the price of the route, which scenic spots can be sent on which days, how much is the cost of a route, and the connection between locations, scenic spots, hotels and entertainment. It all depends on planning and operation. There's a lot to learn in tuning. Hmm. How interesting

What is the travel agency plan?

That is, the person who plans and schedules operations, or "scheduling" for short. The main task is to implement the specific matters of the team in terms of food, accommodation, transportation, shopping and entertainment according to the reception plan, and ensure the normal progress of the itinerary and schedule. In the operation and management of travel agencies, the sales department, the planning and dispatching department and the reception department constitute three major parts of the specific operation of travel agencies. The central position of planning and scheduling, internal and external business relations, whether travel agencies make money or not, and how much profit they make depend entirely on the scheduling of planning and scheduling personnel.

How to accurately understand the team reception needs and deal with team changes in time? How to manage the complicated dispatching work in order? How to understand the operation of various groups conveniently, timely and comprehensively is the focus of travel agency management.

Requirements for planning and adjustment of travel agencies:

1, familiar with the common business expenses purchased by the planning and dispatching department.

A: Tickets and preferential prices for various scenic spots.

B: the listing price of each hotel and the team quotation of Dan Wang Pingji, the price of accompanying beds and the number of group rooms.

C: Discounted prices of meals in various restaurants.

D: Unit price of all kinds of tourist buses: RMB/km, number of kilometers of lines, and all-inclusive lines for special lines (Henan buses).

price

Parking charges for all kinds of vehicles and lines

E: air ticket discount

When you answer the phone, you must be polite and tactful. When you receive a call, you must say: Hello, * * (travel company)

3. When answering the phone, the sound quality must be sweet, the speech speed is moderate, and the language is euphemistic and smooth, so that customers feel at ease and comfortable.

4. When answering the business consultation call, be sure to remember the name, business contact, fax number, telephone number and line requirements of the other travel agency (number of people, scenic spots, accommodation standards, car use, return trip and approximate departure time). If you have a mobile phone, you'd better leave the direct contact information of the other party.

Be sure to quote quickly and accurately, and fax the quotation to the other party within 5 minutes.

6. The fax has been sent to the other party. Five minutes later, I called to ask if the other party had received the fax and asked if the fax received by the other party met the requirements.

7. If the fax is accurate, communicate with the business personnel of the other party about the team, understand the approximate departure date and number of people in the team, and be aware of it. By communicating with the other party, try to set the price as early as possible.

8. If the team decides early, it should be confirmed by the other party's seal, and the checkout method should be agreed with the other party and clearly indicated on the fax confirmation.

9. If the team does not make a decision in time, it is necessary to follow the order in time, and indicate the situation of each follow-up on it, so as to be aware of it.

10. After the team is confirmed, please indicate the situation that needs attention on the fax, as well as the gender, personality and specialty of the required tour guide.

1 1. Forward the team to the operation dispatcher in time, so that the dispatcher can operate early and arrange early.

12. Collect the travel expenses in time according to the conditions agreed by fax.

13. During the group tour, you should contact more tour guides to understand the progress of the team, and everything should be handled locally.

14. After the team returns to the destination, they should call the service tracking phone in time to satisfy the group and know what to pay attention to in future operations, and forward their opinions to the business operation plan in time.

15. After the operation of the team, organize and file the information of business contacts, and call to say hello at a special time. Within three days after the end of the team (including the day of leaving the group), the settlement form must be faxed to the group travel agency and confirmed by the other party.

1. The communication between the dispatcher and the salesperson is wrong. Did not fully communicate with the sales staff, did not fully understand the requirements of the guests, such as the composition of the guests in the team, the requirements of the guests for the first and last stops of the trip, etc. In operation, the dispatcher is given some subjective and even natural things. People always think that guests usually don't have a problem with this arrangement. As a result, the food was cooked, but it was not to the taste of the guests.

2. The communication between dispatcher and receptionist is insufficient. Failure to explain the reception details and requirements to the reception department completely, clearly and accurately, especially in the operation of conventional lines, leads to carelessness and self-righteous subjective assumptions, which often leads to unexpected problems.

3. tight schedule and improper arrangement. The schedule is tight and loose, so that guests sometimes rush to the reserved hotel, and sometimes stay in a restaurant for a long time and eat at a designated restaurant. Improper arrangement of activities will easily lead to uneven physical distribution of guests, anxiety and distrust of travel agencies and tour guides.

4. Poor vehicle monitoring. When placing an order with the car company, only the car time, the car pick-up place and the number of seats are implemented, while the understanding of the appearance and condition of the car is ignored. In the aspect of air ticketing, only the ticketing center reported the plan, but ignored the tracking of aircraft type, airline and flight time.

5. I don't know enough about accommodation hotels. In the hotel reservation, only the star selection of the hotel is emphasized, but the further understanding of the hotel's location, service facilities, surrounding environment and service life is neglected, or the arrangement of the reception organization is too dependent and the follow-up is lacking, which may have an adverse impact on the actual operation of the team.

To sum up, it can be seen that the root of many problems actually occurs in the process of dispatching operation. When the real problem occurs, there is not much room for tour guides to exert their subjective initiative. When there is a problem, the guest is faced with a tour guide, and there is little room for manoeuvre. In fact, the root of the problem lies in the back of the tour guide-the dispatcher of the dispatch department. It can be seen that the dispatcher plays an important role in the operation of travel agencies, and the quality of the dispatcher is directly related to the smooth and successful operation of the team.

A well-managed travel society requires the following qualities of dispatchers:

1. Skilled in business. Must have a good understanding of the team's tourist destination, the strength of the reception unit and the ticket operation.

2. Be professional. We must love tourism. It should be said that the adjustment work is actually very boring, and it is composed of countless trivial things.

Without professional dedication, it is impossible to do this job well.

3. Serious and meticulous work attitude. Tourism is a closely related activity, and it is responsible for linking these links together.

The work will be done by the dispatcher. If there is no serious and responsible work attitude, ticketing, car use and group transportation.

If one of the rings in the queue is not buckled or buckled, there will be an careless move and an out-of-control chaos.

4. Accurate budget ability must give consideration to both cost control and team operation effect. In other words, it must be in

Ensure that the team has a good operation effect. Under the premise of ensuring the team has a good operation effect, you can travel in different trips.

Find the most economical route in the arrangement and control the cost to a minimum.

5. Have the ability of continuous learning and innovation. The tourism market is ever-changing, and planners must know the importance of continuous learning.

It is important to carefully understand the changes in the tourism market and destinations, as well as the strength of reception units in various places.

According to the harvest of learning, we will constantly innovate our work and keep up with the development of the times.

In today's world, tourism is developing in the direction of internationalization, scale and networking, which is a more emphasized direction.

In the era of personalized service, the quality requirements for travel agency dispatchers are getting higher and higher. Travel agency dispatcher

Whether we can keep up with the trend of the times and combine more personalized tourism products is becoming one of the considerations of travel agencies.

The focus of competition.

Travel Agency Business Planning Training Course (1-5 Course) Business Planning

I. Introduction of Dispatching Service

The second is tourism procurement services.

Third, the purchase after the change

Fourth, the information business plan.

Five, the quality requirements for personnel.

Study purpose: Through study, understand the role and task of dispatch business in travel agency operation, and master it.

Adjust the operation process and basic strategy of the business to improve the management level of travel agencies.

Travel agencies attract tourists through outreach, and the manager is responsible for the preparation before reception. count

Dispatching is the abbreviation of scheduling, the person who plans and dispatches jobs, and is called dispatcher on the job identification.

Wire control, group control, responsibility, etc. In the industry, it is referred to as "planning". The main task is to execute the team according to the reception plan.

Food, shelter, transportation, travel, shopping, entertainment and other specific issues. To ensure the normal progress of the itinerary and schedule.

1. Brief description of dispatching business: three major businesses (product design, publicity and sales) dispatched for travel agencies; Reception business; Finance and accounting

Business; ) is an unstable category, and its business scope often extends with the strengthening of travel agency functions. Therefore,

Different business types have different requirements for debugging. At first, travel agencies arranged tours for tourists.

Outside the exhibition, we mainly book planes, tickets and arrange accommodation for social groups and sporadic guests, that is, undertake tourism-related activities.

All kinds of single entrusted business. There was no clear concept of tuning at that time. With the expansion of business scope, tourism

The agency began to set up full-time posts or departments, and plans to start acting as agents for travel agencies and tourism suppliers (upstream and downstream industries).

Establish a wide cooperation network, sign relevant agreements, obtain the identity of agents, and ensure to provide what tourists need.

All entrusted matters, and coordinate the handling of related plan changes and emergencies; Do a good job in internal liaison and statistics,

Provide information services for travel agency business decision-making and plan management. At this point, the plan becomes the main business of the travel agency.

Status has been established.

There is no doubt that the planning and dispatching department is at the core of the travel agency. Because the scheduling service is connected internally and externally,

Pulling one hair and moving the whole body is for nerves. Generally speaking, scheduling refers to the service procurement for the implementation of the reception plan.

And business decision information services. Orientation of planning: Taking the existing outreach system as an example,

Dispatching business develops with the development of travel agency business. To sum up, the plan is to travel.

The agency is playing an increasingly prominent role in its operation, but no matter what kind of outreach system it is, it has the following characteristics:

1. Dispatching business is an important link in the business activities of travel agencies. Travel agencies implement promised sales and tourists buy.

The purpose is to reserve products. Whether the travel agency can fulfill the quantity and quality promised during the sales and whether the tourists are satisfied with the consumption depends largely on the management quality of the travel agency. The external procurement and coordination of planned scheduling are the premise to ensure the smooth progress of tourism activities, while the timely transmission of relevant information within planned scheduling is the guarantee for travel agencies to make good sales and business decisions. Therefore, the planned dispatch business is an important link in the business activities of travel agencies.

Second, dispatch business is an important factor for travel agencies to reduce costs. The price of tourism products is the sum of the cost of tourism products and the profit of travel agencies. Therefore, reducing the cost of tourism products determines the profit growth space and market share of travel agencies. The cost of tourism products is usually reflected in the prices of seats, rooms, restaurants and tickets provided for various tourism suppliers. When purchasing from abroad, the planning and dispatching department should strive for the most favorable price to reduce the total cost of tourism products (that is, reduce the travel cost of travelers), which means the increase of travel agency profits. On the other hand, the cost reduction of tourism products ensures that travel agencies can gain more market share in the fierce market competition. Although dispatching business can't directly generate income, reducing the purchase price is undoubtedly of great significance to the realization of the turnover and profit of travel agencies.

3. The scope of dispatch business varies with the scale and development of travel agencies, but external procurement services and internal information services, including change procurement, are the basic contents of the dispatch business of travel agencies. The so-called foreign procurement service refers to signing agreements with transportation departments, hotels, restaurants, other travel agencies and other relevant departments on behalf of travel agencies according to the travel plan, and booking various services that meet the needs of tourists in terms of food, accommodation, transportation, travel, shopping and entertainment, and canceling or re-booking with the change of the plan. The so-called internal provision of information is to combine tourism products and provide service information of tourism suppliers and related departments to the sales department; Do a good job in statistics and provide information on tourism demand and supply for decision-making departments. Dispatching business is actually the business content of travel agencies.

(D) Dispatching business bears extremely heavy tasks. It includes purchasing, planning, group control, quality, accounting and so on. Usually, teaching materials only talk about purchasing and planning homework in general, and more explain it from the basic principles and practical significance, while ignoring the skills, strategies and operability of arranging homework. This may be a matter of style of study, but it may delay many people's ignorance, and they will not be able to enter the door for two or three years, and then they will concentrate.

This is the information when I used to learn music. The landlord can have a look, which is very helpful.