Experience of hotel management training

Experience of hotel management training (3 articles)

When we have new thoughts about life or things, we can record them in our experience, so that we can constantly update our ideas. So how to write the experience is appropriate? The following is my experience in hotel management training (3 articles). Welcome to read it. I hope you will like it.

Experience of hotel management training (3 articles) 1

How time flies! Ten months of practice time has passed in a blink of an eye. During this time, I learned a lot that I couldn't learn in school, and I also realized many shortcomings of myself. I feel that the benefits are not shallow. The following is my summary of my work during my internship and some of my own experiences.

When I first arrived at xx Group -xx Industrial Co., Ltd., I was unfamiliar with everything around me, and I was also worried about my upcoming post. After a day's induction training, I have a preliminary understanding of some positions, and I also understand that the knowledge I have learned in school is completely different from the internship I am facing. Under the leadership of the old staff, I came into contact with my work. On the first day of work, I found my shortcomings, lack of communication skills and communication methods. At work, you will meet all kinds of people and leaders. You need to meet their needs in different ways, which requires you to use some ways to deal with problems flexibly. These things are not learned in school, but some experiences learned in practice.

I always believe that "learning is like sailing against the current, if you don't advance, you will retreat". After a period of study and repeated practice, I finally got some achievements and got praise and attention from the leaders. I am still very excited to think about it now. This made me suddenly feel motivated to work harder. I also have some understanding of my work. I am a group that integrates meetings, restaurants and hotels, and serves some leaders. What I need is to prepare for some meetings before, during and after the meeting.

I gradually adapted to the working atmosphere here. Through my own efforts, I was honored to be awarded the title of "excellent employee" during my tenure. I set myself more strict standards. I will contact a lot of leaders in my work. The first thing I learn is some basic etiquette. You should learn to say hello to others. The simplest sentence "Good leadership" will make leaders feel that you are polite and will be different. The second is work attitude. There will be some details that are easily overlooked in the work, which often determine success or failure. Sometimes we carefully prepare a meeting, and everyone works hard to prepare what they need before the meeting. As a result, because of some details, others say that we are not serious about our work, so we must be serious about our work. The third is learning. During the internship, you need all kinds of skills to improve yourself. You never know how to use computers, and finally you can skillfully use some software to print the documents you need for your work. I think this is the meaning of internship. You don't have the opportunity to get in touch with these in school. Don't miss any opportunity to learn during the internship. You will find that you will become much richer in the end. Finally, dealing with people, as a student, is nothing more than teachers and students. In the work, I face colleagues, leaders and some complicated relationships. Whether communicating with leaders or colleagues, we should properly handle it, communicate more, and learn to put ourselves in other's shoes.

Looking back on my internship life, I felt deeply and gained a lot. During the internship, I deeply felt the superficial knowledge I had learned and the lack of knowledge in practical application. At first, I was at a loss about some work, which made me feel very sad. At school, I always thought I was learning well. Once I came into contact with my job, I realized how little I knew. Only then did I really understand the meaning of endless learning.

Internship is an experience that every college student must have. It has taught me a lot of knowledge that I can't learn in class, broadened my horizons and increased my knowledge. I believe my ten-month internship will lay a solid foundation for my further social development. Experience of hotel management training (3 articles) 2

It's been almost four months since I worked in a hotel. This is my first internship, so I have learned a lot:

First, the outside world is wonderful, and the outside world is helpless

Different jobs have different work etiquette and discipline, but they are similar. As a first-line hotel waiter, you should have certain basic qualities. First of all, there should be a good gfd, the uniform should be clean and smooth, and the nails should not be kept neat and tidy. Second, keep smiling and pay attention to manners when serving; Pay attention to your image even when there are no guests. Third, a sense of responsibility, unity and cooperation. The sudden change of role is also difficult for me to accept psychologically. One college student has become a social worker. No matter whether we want to engage in the tourism industry in the future, we should face and accept this internship with a positive attitude. At home, we have the love of our family and the care of our teachers at school, and we have never seriously thought about our responsibilities. Only when we were internship did we find that everything was actually hard-won. There is a saying that the outside world is wonderful and helpless. On the university campus, students help each other and learn book knowledge; In the workplace, everyone will work hard to support their families and get higher pay and promotion, and there is fierce competition everywhere. Only through personal experience can we understand the complexity of society and understand ourselves. Everyone is still a child. Through practice, I feel that I have grown up and my psychological quality has improved to some extent, so that we can adapt to the society and understand the relationship between education and work ability.

second, interpersonal relationship and communication skills

when working in a hotel, we must learn to deal with the relationship with leaders, colleagues and guests. Communication between people is an art, and we should learn to be fickle when communicating with others. At work, we will meet all kinds of guests and even meet foreigners. I usually feel a lot of pressure when I start to communicate with them, and sometimes I sweat nervously, but it is precisely because of my contact and communication with them that I have exercised my language expression ability and learned how to communicate with them. Many guests will call for advice or consult the hotel in person. After solving their doubts through my introduction and explanation, they feel very fulfilled. For me, learning how to behave is undoubtedly the best reward I get.

three, pain and happiness

in the process of internship, I am glad that I met a group of good colleagues. Hotel employees are generally locals, and they are all the same age as us, and most of them are even younger than us. We are already big sisters among xx employees. From the first meeting, I have been deeply attracted by these lovely little girls. When we were training, we also demonstrated the reception and explanation of the post to us many times. When they first took up their posts, they took care of us, knowing that we didn't adapt, and many times they didn't take a rest, so let us take a rest; If we don't understand anything, we all explain it to us carefully and patiently, and sometimes we will take the initiative to tell us the precautions in our work so as not to make mistakes. When we do something wrong, we will not blame us, but will encourage us. Colleagues know that we can't often go home to eat at home, and the nutrition is not enough, so they specially invite us to their home for dinner many times. We can't go home for the New Year, and let's have a meal on New Year's Eve. I keep all these in mind. Thank you, my lovely colleagues. The most profound time was at the end of xx. I got gastroenteritis, vomited for two days and had loose bowels. For two nights in a row, my colleagues and ministers took me out to the county to see a doctor during working hours. Because I was not feeling well, I couldn't do my duty well, and they would help me finish it. Although they are not my family, they all take care of me and care about me. I want to say thank you here. In the monotonous and complicated internship days, I am very happy with the company of these good colleagues! Experience of hotel management training (3 articles) 3

Through this internship, what impressed me most is that knowledge is important for the service industry, but practice is more important. After entering the workplace, what you have to do is to forget your education and exercise your ability through theory and practice. An enterprise not only depends on your academic qualifications, but also values your ability most. For the service industry, the first thing to do is to treat people sincerely, lower their posture, do their job well, strive for progress in their jobs, and cultivate their practical operation ability. Ability is the capital for growth and the best way to the future.

The short few weeks of internship have made me feel that I have gained a lot, and I have personally realized the hard work, the complexity of society, the importance of practice and the necessity of studying. During the internship, I will carefully combine the book knowledge and work slowly according to the guidance of the hotel leaders, and actively learn the hotel service process and daily operation procedures. Let me deeply realize that the close combination of study and practice is inseparable. Let me realize the equal relationship between study and internship. Internship is mainly to have a certain perceptual knowledge of the professional knowledge I have learned and its application in practice, so as to help me combine the theoretical knowledge I have learned in the hotel management class with practical experience, lay a good foundation for future course study, and be more conducive to learning, understanding and mastering professional foundations and courses. At the same time, the experience of this hotel cognitive internship will be helpful for future employment. Here, I thank the hotel for creating a good platform for me.

Internship is the first post station from youth to success, and the first turning point in life leading to practical work. With a feeling of happiness, we begin the necessary journey-internship. Although the internship is cruel, you can gain success and hope. We should remember our goals and ideals, so that we can do our duty in our posts, work tirelessly, be brave in dedication and work hard, and finally achieve our predetermined goals. Don't let people look down on me, don't discredit myself, and prove it to others with my own strength ―― I am a strong person, regardless of work or study.

I'm very excited when I just started my internship. There is always an idea in my heart that I can finally leave the boring textbook. When I stepped into the hotel, I felt that my choice was wrong, but it was already late. Maybe this is the psychological struggle that every intern must go through. Later, the hotel made a series of arrangements for us: dining, filling out job application forms, getting work cards, famous brands and uniforms, departmental training, going to work, etc. The compact arrangements made us change from students to employees. Like regular employees, we also punch in and record attendance, and wear staff uniforms. Unlike regular employees, we interns have another identity, that is, the identity of students. Although internship is an extension of our studies, it is also an indispensable part of our studies. But we have the enthusiasm of youth, the thirst for knowledge and the yearning for the future.

three months, just a short three months, has taught me something I haven't learned in 18 years. This is the power of society. In just three months, I seem to have grown up a lot. I know how to cherish, learn to be patient and tolerant, know how to live, understand the difficulties and taste the ups and downs. I have to thank my parents for bringing me up from the bottom of my heart.

Practice is to apply the theoretical knowledge we have learned in school to objective reality, so as to make the theoretical knowledge we have learned useful. If we only learn without practice, what we have learned will be equal to zero. Theory should be combined with practice. Through this period of study, I have learned something that I can't learn in school. Because the environment is different, the people and things I contact are different, and the things I have learned are different. Moreover, I didn't study hotel management before, but I studied Chinese cooking. I have no experience in hotel management, but our manager foreman and colleagues are very concerned about me. If I don't know anything, I always take pains to teach me and point out my mistakes and points out my mistakes.

In the restaurant, people can recognize me as a student who is studying at a glance. When I ask them why, they always say I can see it from my face. Hehe ... Maybe everyone who has never experienced society has my unknown experience! I didn't retreat because I didn't have experience in front of them. I believe I can do as well as them. My work is very complicated, and the working hours are not fixed. Although the time is a little long, I am warm-blooded and young, and I have not felt tired at all. I think this is an inspiration, a feeling of life and contact with society.

I remember our manager said that the school is a small society, but I always feel that there is always that innocence and sincerity on campus. Although students are secondary school students, they still maintain their student status. Walking into the enterprise and meeting all kinds of guests, colleagues, bosses, etc., the relationship is very complicated, but I have to face everything I have never faced before. I remember that one of the problems reflected in the job fair held in our school is that there is a certain gap between students' practical operation ability and theoretical study in school. During this internship, I felt this very deeply. In school, there are many theories, but in fact, many aspects are almost comprehensive; In practical work, you may encounter situations that you haven't learned in books, and you may not use the knowledge in books at all. But at last, I am a member of the society, and I want to communicate with and contribute to the society.

In a blink of an eye, more than two months of internship have passed, in these short two months. I realize that to define my goals, I must get along well with my colleagues and have good communication with my guests. At the same time, I can flexibly apply the theoretical knowledge I have learned to practice during my internship. Here, I thank the teachers of the school for their earnest teaching and the hotel leaders for their meticulous care.

Through this internship, I not only exercised my operational skills, but also realized that I should learn to be independent in society as soon as possible, dare to participate in social competition, dare to bear social pressure, and make myself grow rapidly. Generally speaking, as a graduating student, this internship will be an important capital accumulation in my life, no matter in my future work or life. ;