What does a hotel greeter do?

Waiters, doormen and even "door pullers" are what many people call the waiters in stiff uniforms in front of the hotel. In fact, their job title is greeter, and most of the people currently doing this job are college graduates. Isn't it just a matter of opening the door and saying "welcome"? What's the technical content of this job? Perhaps, many people think that college students are overqualified as greeters, but after talking to a college student greeter at the Galaxy Hotel, the reporter realized that in this profession, just being able to repeat "Welcome" is not enough. "First impression" must not be relaxed. "The first impression is very important. The quality of the receptionist determines the guest's first impression of the hotel." At first glance, Xiao Zhang, who has a smart look in his eyes, looks very sunny. After graduating from a tourism college, I worked as a greeter at the Galaxy Hotel for more than three years. As a "business card" of the hotel, Xiao Zhang, standing at the door, seemed relaxed but actually his nerves were tense and he did not dare to slack off at all. After opening the car door for each guest, he would smile and present a card with the hotel address and surrounding attractions, so that many first-time guests would not be confused when going out or returning to the hotel. When the customer paid the taxi fare, he had quietly written down the number of the taxi the customer took. Don’t underestimate this, many Madaha guests often forget to ask for the invoice, and the taxi number written down by the greeter will come in handy. With eyes and ears, there are many details that the greeter cannot be careless about. When saying "Welcome" to guests, the smile must be natural and not stiff. In the process of accompanying the guests into the hotel, Xiao Zhang was neither close nor far away from the guests, and always kept a close eye on the size. Even if there are no guests coming for the time being, you should not relax while standing at the door. No matter how tired you are, you should always be ready to welcome guests. Job thresholds are getting higher and higher. In the eyes of outsiders, people are just "greeters at the door". Nowadays, job thresholds are getting higher and higher. In the past, most of them were technical secondary school students majoring in tourism, but now most of them are undergraduate or junior college graduates. They need to undergo a one-year internship period and pass English qualification certification before they can officially work. Since the hotel operates 24 hours a day, the receptionist position is "three shifts", and the monthly income is one to two thousand yuan, depending on the different levels of foreman, senior and ordinary receptionists. Of course, if a college student works as a greeter, it is impossible for him to keep this job for the rest of his life. Being a greeter is a basic job to cultivate people's service awareness. In the hotel service industry, to a certain extent, it is more important for employees to be able to "recognize people" than to "literate". Generally, after working for a few years, greeters who can observe their words and take the initiative to provide services to guests will be transferred to other positions. The most important direction of transformation is "butler", who acts as a full-time personal assistant for important guests of the hotel. We provide full service from the moment you pick up the airport, and have "butler" care until the VIP leaves. It’s nice to see people come into the hotel. “A considerable part of the guests who come into the hotel these days are citizens who come to the hotel for banquets.” As a greeter for more than three years, Xiao Zhang has seen the biggest change is that more and more ordinary citizens are entering the hotel. There were more and more people, and the family banquet was also held in the hotel. Since it was the May Day holiday, I often met a large family who went to the Tang Palace Seafood Restaurant in the Galaxy Hotel for a family dinner. The restaurant was "fully booked" until the 7th when reservations were made. It is said that there are more and more family banquets in the Galaxy Hotel, mainly because it attracts the "mom group" who often go to the hotel for lunch. After shopping around, they decided to have dinner here with the whole family during the holidays. Many new greeters have such a contradictory mentality. They want to enjoy a family banquet with their families in the hotel, but sometimes they are a little embarrassed to meet relatives and friends at the door of the hotel. After breaking through this psychological barrier, these only children will also consider others in everything and naturally provide services and convenience to others. Xiao Zhang, who says "Welcome" hundreds of times every day and hands out hundreds of service cards, told reporters that the work of dealing with strangers is not boring. All the greeters can receive a simple greeting when they greet guests from all over the world with a smile every day. "Thank you" is enough.