Which department should the tourism dispute be complained to?

complain to the consumers' association about travel disputes.

The methods of complaining to consumers' associations are as follows:

1. Written complaints. Consumers can complain in writing or send them by mail. First, the time of shopping, the store and the store address should be stated, and the name, brand, model, manufacturer, production date or expiration date of the goods should be stated. The time, process and specific performance of quality problems or unsatisfactory services should be described in detail, and the reasons for believing that there are quality problems or service problems should be clarified.

2. Oral complaints. Some complaints about the quality of goods involve letting consumers' associations witness the quality problems of goods. Therefore, consumers must go to the place where the Consumers' Association is located to complain, bring invoices and other vouchers and objects when complaining, and verbally describe the cause and effect of the dispute, which can be roughly carried out according to the written complaint hierarchy. To answer the questions of comrades received by the Consumer Council realistically, whether it is written complaints or oral complaints, it must be objective and true.

3. The effective time for lodging a complaint with a consumer association or an administrative organ has been specified in laws and regulations, that is, within 2 years after a dispute occurs.

The responsibilities of consumer associations are as follows:

1. Providing consumer information and consulting services, improving consumers' ability to safeguard their legitimate rights and interests, and guiding civilized, healthy, resource-saving and environment-friendly consumption patterns;

2. Participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights;

3. Participate in the supervision and inspection of goods and services by relevant administrative departments;

4. reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

5. Accept consumer complaints, and investigate and mediate the complaints;

6. If the complaint involves the quality of goods and services, a qualified appraiser may be entrusted for appraisal, and the appraiser shall inform the appraisal opinion;

7. support the injured consumers to file a lawsuit or file a lawsuit in accordance with this law for acts that harm the legitimate rights and interests of consumers;

8. Expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media.

to sum up, consumers whose rights and interests have been infringed can complain to the consumers' association and submit corresponding evidence materials, and the consumers' association will make a reasonable solution after understanding the specific situation.

Legal basis:

Article 15 of the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests

Consumers have the right to supervise goods and services and the protection of consumers' rights and interests.

consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on the protection of consumers' rights and interests.