What is the situation about Beijing's strict investigation of the "second charge" for one-day tours to recover tourists' losses of nearly 10,000 yuan?

Recently, the Beijing Tourism Commission revealed that in the special rectification campaign of "3 15" in the tourism market order, four tourism teams were investigated for illegal acts such as not signing travel contracts with tourists, charging twice, and not uploading e-tourism travel itinerary.

The details are as follows: The Beijing Tourism Commission recently revealed that in the special rectification campaign of "3 15" in the tourism market order, four tourism teams were investigated for allegedly not signing travel contracts with tourists, charging twice and not uploading e-tourism to travel itinerary.

The "Legal Daily" reporter noted that in 20 17, Beijing will formulate and implement the "Opinions on the Governance of Beijing Tourism Market Order", and incorporate the governance of the tourism market into the normal special supervision of the municipal government. "The order of the tourism market will become an assessment project for party committees in various districts." Zhao Guangchao, member of the Beijing Tourism Commission, said.

It is understood that on March 15, the Beijing Municipal Tourism Commission and the Tourism Detachment of the Public Security Corps of the Environmental Food and Drug Brigade of the Beijing Municipal Public Security Bureau (hereinafter referred to as the "Public Security Corps of the Environmental Food and Drug Brigade") jointly checked whether the tourist vehicles have operational qualifications, whether the tourism team is legal and whether the tour guide service is standardized. The Beijing Municipal Government Supervision Office also sent special personnel to participate in this special rectification campaign. In this operation, joint law enforcement inspections were conducted on key scenic spots such as Shuiguan Great Wall, Badaling Great Wall and Olympic Park, and 5 tourist vehicles and 5 tour guides were inspected.

In fact, the Public Security Corps of the Environmental Food and Drug Brigade has seized many cases since it was inaugurated in Beijing in June 65438+1October 65438+August this year.

/kloc-Since February, the Beijing Tourism Commission, the Public Security Corps of the Beijing Environmental Food and Drug Brigade and other departments have formed a linkage to carry out special rectification actions in the tourism market. On February 28th, * * * investigated and dealt with four tourist operating vehicles that didn't carry passengers according to the approved number of e-tours, changed their itineraries without authorization, and provided operating services for illegal operators, and investigated and dealt with the black tour guide 1 person (the urban management department imposed a fine of more than 1 10,000 yuan but less than/10,000 yuan according to the illegal circumstances).

According to reports, the Public Security Corps of Beijing Environmental Food and Drug Brigade is the first comprehensive law enforcement team involved in four aspects of environmental food and drug tourism in China, with four detachments: environmental protection, food and drug, tourism and mobility. Among them, the main function of the tourism detachment is to investigate and deal with major tourism illegal and criminal activities according to law, and cooperate with relevant functional departments to carry out comprehensive law enforcement in the tourism market; Accept the alarm and help from tourists, and guide local police stations to carry out order maintenance, patrol prevention and tourist service in scenic spots within their jurisdiction.

Insiders pointed out that Beijing attracts a large number of tourists from home and abroad every year, and tourism disputes also occur frequently, and most of the civil acts involved are beyond the scope of traditional departments.

"After completing daily duty patrols and unannounced visits, the tourist police should return to the office for business study and training." Yue Changguang, deputy head of the Public Security Corps of the Environmental Food and Drug Brigade of Beijing Public Security Bureau, said, "As a national key tourist city and tourist distribution center, Beijing plays an important role in the tourism market. Therefore, it is imperative to establish a tourism police detachment. We must work hard to carry out the work quickly and well, and add strength to comprehensively improve the service level of public security management in the tourism market. "

According to the data, last year, the tourism, public security, urban management, network information office and other departments in the city and all districts * * * carried out 2843 special inspections on tourism law enforcement, dispatched law enforcement officers130,000 person-times, imposed administrative penalties 12, and confiscated 630,000 yuan, and investigated and dealt with many typical cases with great social impact according to laws and regulations. In the whole year, * * * received 3 108 tourist complaints, down 7 1.5% compared with 20 15, of which illegal "day trips" 1.6 12 were down 78.5%.

Zhao Guangchao pointed out that from the complaints of the Golden Week during the Spring Festival, illegal "day trips" are still rampant. Therefore, it is necessary to strengthen the joint law enforcement involving various departments and give full play to the role of the Public Security Corps of Beijing Environmental Food and Drug Brigade. We should severely crack down on illegal activities such as publishing false advertisements to deceive tourists, charging twice after getting on the bus, changing the itinerary without authorization, and coercing and deceiving shopping, which will play a deterrent role and control illegal "day trips" from the source. Promote "clean-up action", purify the online travel environment, carry out "source governance" to crack down on the target of attracting customers, implement collaborative governance to standardize terminal business behavior, and continuously increase regional joint law enforcement.

Zhao Guangchao also suggested that the establishment of the Beijing Tourism Police Force should be taken as an opportunity to optimize and solidify the "four-in-one" comprehensive supervision mechanism of the tourism market and strengthen the supervision system of key subjects. It is necessary to make full use of the supervision and supervision mechanism, timely issue supervision notices to areas with outstanding problems, require them to make rectification within a time limit, and report the results of governance. "Last year, the Municipal Tourism Commission and the Municipal Public Security Bureau set out to promote the formation of a tourism police force, and included the governance of the tourism market order in the joint inspection work of the municipal government. This year, Beijing plans to include the tourist police in the member units of the joint inspection unit of the municipal government. " Zhao Guangchao said.