Talk about the appearance, appearance, and demeanor of tourism workers.

Tourism workers are also tour guide service personnel: With the development of the times and external publicity, every city will have large-scale government-organized conferences or activities to improve the city’s image. In this process , some tour guides will be exposed to this very important reception, which is very different from that of ordinary groups. Here I will summarize some relevant experience or my own experience, and summarize it as follows. I hope it can be used for Government tour guides provide some assistance. 1. Preparations before reception: It is required to understand some reception psychology and be mentally prepared in this regard. The basic element of reception etiquette for tour guides is sincerity. Only by standing on the other side's side, having a sincere heart, and being able to compare one's feelings with one's own during the reception can one show elegant and touching etiquette. When dealing with others, you should be warm, cheerful, courteous, affable, generous and flexible in your behavior. This kind of good behavior will help win the favor of the other person. That kind of nervousness, confusion, or unscrupulous and frightening nonsense is disgusting. Therefore, tour guides should have a sincere reception mentality, be neither humble nor overbearing, serious but humorous, and be able to flexibly handle various emergencies, including questions from leaders. To be mentally prepared for reception work, it is important to learn common sense of etiquette and create a good image of oneself. Etiquette common sense about appearance, appearance, manners, and clothing: In order to do a good job in reception, tour guides must know some common sense about appearance, appearance, manners, and clothing etiquette. 1. Appearance Appearance is a person's appearance and is one of the important components of personal appearance. It consists of hair style, face, and all the skin of the human body that is not covered by clothing (such as hands, neck, etc.). Appearance plays an important role in a person's appearance, and it mainly requires neatness and vitality. 2. Instrument Instrument refers to a person's appearance, including a person's appearance, posture, clothing and personal hygiene. It is the appearance of a person's mental outlook. Appearance, in the initial stage of interpersonal communication, is often what attracts the other person's attention. People often say that the "first impression" is mostly caused by a person's appearance. A person who behaves smartly and is well-dressed always gives a better first impression than a person who is disheveled. Because those who are dignified and neatly dressed are more educated and know how to respect others than those who are unkempt. This has become the mindset of ordinary people, and it is particularly important to receive the government leadership delegation. Appearance also talks about demeanor. Demeanor is the externalization of a person's personality, temperament, cultural level, and moral cultivation. It is the external expression of a person's relatively stable behavioral habits. Such as the various unique tones, intonations, gestures, movements, etc. that a person naturally exhibits in his speech and behavior. It is a subconscious behavioral habit of people and a natural expression of people's inner spiritual world. Pretending or deliberately imitating can only be counterproductive, so in the process of leading a group. Also, read the reception schedule carefully, be familiar with the route and the leaders, be sure not to call the wrong person, memorize the gathering time and location, and not delay the leader's schedule. Prepare the necessary items, such as work permits, flags, horns, itineraries, etc. Don't rush and arrive at the meeting point half an hour to an hour in advance. Because government reception is different from ordinary teams, detailed work procedures and details must be explained. Some will hold meetings in advance to distribute materials and precautions. 2. Detailed work requirements during reception: 1. Pay attention to "first impression". First impression often forms people's psychological stereotypes and unknowingly becomes the basis for judging a person. Psychology calls "first impression" a psychological effect. Tour guides should give tourists a good first impression. The key to the first appearance is the tour guide's appearance, appearance, and language. We can generally understand it as the tour guide's "appearance, exit and action". 2. Appearance of tour guides The so-called appearance of tour guides refers to the appearance, dress, clothing and demeanor of tour guides. Tour guides should pay special attention to the following aspects: (1) The attire of tour guides. It must conform to the identity of the tour guide and pursue harmony and unity of style. Avoid wearing fancy clothes or blindly pursuing high-end brand-name clothes to impress others. Tour guide badges and work badges must be worn on the chest to identify oneself as a tour guide. The hair style should be in line with the physical characteristics and work characteristics, and reflect the noble taste. (3) Tour guides must pay attention to personal hygiene. Thinking from the perspective of tourists' psychology: 1. Tour guides pay too much attention to grooming themselves. Tourists may think, "How can people who patronize and groom themselves think about others and take care of others?" 2. If the tour guide is disheveled and unkempt, tourists will think, "How can someone take good care of others if he can't even take care of himself?" Therefore, the tour guide's grooming should be controlled to a certain degree. 3. The deportment of tour guides The so-called demeanor of tour guides refers to the behavior and behavior displayed by tour guides, that is, the postures and expressions of tour guides and other aspects. Specifically, tour guides should pay attention to the following aspects: (1) Expression and demeanor: full of energy, optimism and confidence; self-esteem but not arrogance; enthusiasm but not flattery; lively but not frivolous. (2) Behavior: Stand, walk, and walk in a measured manner, but not pretentious. 4. Conversation of tour guides As the saying goes, "What you say well makes people laugh, and what you say badly makes people jump." In order to win the favor of tourists, tour guides must pay special attention to the following aspects in their conversation during the first meeting: (1) The language must be civilized and polite to express concern and respect for tourists.

(2) The content should be interesting, the vocabulary should be vivid, and it should be elegant and refined. (3) Speech speed should be appropriate, friendly and natural. The volume is moderate and pleasant. (3) Maintaining a good image. A good first impression does not mean that the tour guide can get away with it once and for all, and everything will be fine. Tourists hope that tour guides can always maintain a good image and provide them with quality services from beginning to end. How can tour guides maintain or even sublimate their own good image? 1. Tour guides should always treat every tourist proactively and enthusiastically. 2. Be good at communicating emotions with tourists and establishing friendship with them. 3. Provide more smiling and attentive services to tourists so that tourists feel friendly towards tour guides. 4. Do more practical work, talk less empty words, and do what you say and what you do will bear fruit. 5. Be calm, decisive and agile in everything you do, and give tourists a sense of security. 6. Be good at making up for service deficiencies and do a good job of sending off guests meticulously. 3. Detailed requirements during the work process: 1. Meeting (waiting, behavior, speech, attire, smile, etc.) (helping people in the car, contacting the work group to confirm the number of people) 2. Guidance (meetings, performances, restaurants, activities, etc.) ( You need to know the exact location where the leader sits and the order in which he speaks) 3. Dining (guide first, then accept the arrangements, respect the leader’s speech, and be civilized and quiet when eating!) 4. Explanation (self-introduction does not represent the travel agency, but the city; An overall introduction to the city; some economic data, tourism overview and city characteristics; the explanation does not have to be serious, but can be combined with certain humorous elements, such as the story of the "flower umbrella", the story of couplets, representative songs, etc. The leader is Take the initiative to stop explaining when you are speaking, and continue until the leader has finished speaking.) 5. Farewell (composing farewell words, or using a song to represent farewell) (according to the rules, you should stand at the door and say goodbye to the leaders one by one, do not take the initiative to extend your hand, ask the leader to extend his hand) Reach out again, otherwise the leader will feel uncomfortable. Or you should wave goodbye outside the car and watch until the car is out of sight. This is the case in Japanese and Korean hotels.) 4. Summary work after the reception: Summarize the shortcomings in the reception, Lay a solid foundation for the next reception work.