Hotel guests complained about the noise in the room. How to reply to terms?

I understand. I understand your feelings and why you are angry. If it were me, I would feel the same way as you. Please don't worry, I understand your feelings, and we will try our best to solve it for you. If I have so many troubles with you, it will be your mood now. It will bring you inconvenience, but we should face them positively. That's right. If I encounter so much trouble from you, I will feel wronged, too.

Secondly, I will communicate with other guests and give you a satisfactory answer. I hope you can trust us and forgive us.